
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $92,500.00 - $153,000.00
Benefits
Medical insurance
Vision Insurance
Dental Insurance
retirement plans
Paid Time Off
Life insurance
Disability insurance
Merchandise discount
Employee assistance program (EAP) resources
Job Description
Nordstrom, Inc. is a leading fashion retailer renowned for its commitment to high-quality customer service and exceptional shopping experiences. Established in 1901, Nordstrom has grown into a major upscale department store chain operating a wide range of retail formats including boutiques, full-line stores, and specialty shops. The Nordstrom Restaurant Group is a distinctive part of this retail experience, featuring restaurants and specialty coffee bars that bring an added layer of value and hospitality to customers visiting Nordstrom stores across various regions. The company places strong emphasis on culture, innovation, and community, making it a desirable employer for professionals in the... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum five years of progressive management experience in food and beverage or related multi-unit operations
- Proven leadership and coaching skills
- Strong communication and interpersonal abilities
- Experience working with employee relations and HR partners
- Demonstrated ability to analyze financial data and KPIs
- Ability to travel regularly within assigned geography
- Proficiency with Microsoft Office applications
- Must embody Nordstrom values and culture
- Must be able to work 3-4 days weekly on-site at various restaurant and coffee bar locations
Job Qualifications
- Skilled leader and coach with progressive management responsibilities with food and beverage and multi-unit operations
- Ability to model strong communication and influencing skills
- Experience with employee relations issues and partnering with HR in investigations and resolutions
- Ability to analyze financial outcomes and other KPIs to identify opportunities and build effective action plans
- Five plus years experience in multiple food and beverage operations as a culinary or management leader
- Experienced and skilled in Microsoft Office suite
Job Duties
- Serves as the primary leader for restaurants and specialty coffee bars in their assigned geography
- Role models and is the gate keeper of upholding Nordstrom Values throughout their assigned geography
- Uses Nordstrom Values as the filter in making key decisions, while using good judgement
- Develops and maintains a high-performing management team that consistently delivers results
- Develops internal pipeline of talent for leadership roles
- Actively supports restaurant and specialty coffee bar leaders in creating an inclusive and welcoming environment for their employees
- Consistently assesses and supports restaurant and specialty coffee bar leaders in maintaining a food-safe and pest free environment
- Supports restaurant and specialty coffee bar leaders in creating an environment where both internal and external customers are welcomed
- Provides timely and consistent performance conversations, providing accountability as appropriate to all restaurant general managers and specialty coffee bar managers
- Is directly accountable for the restaurants and specialty coffee bars profit and loss statements in their assigned geography
- Analyzes KPIs for assigned portfolio and actively supports restaurant and specialty coffee bar leaders in creating action plans to move their business forward
- Supports restaurant and specialty coffee bar leaders to consistently execute the restaurant group priorities and to meet or exceed financial plans and goals
- Builds and maintains effective relationships with store and region level business partners
- Works collaboratively with all cross-functional teams at Nordstrom to support restaurant and specialty coffee operations including HR, marketing, events, visual, construction, and facilities
- Partners with HR team to investigate and resolve employee relations issues
- Plans time and travel effectively, 3-4 days weekly, to have intentional and purposeful visits that support restaurant and specialty coffee bar leaders shoulder-to-shoulder
- Offices from assigned home store location
- Collaborates with Nordstrom culinary and specialty coffee teams to execute restaurant and specialty coffee bar strategy
Job Location
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