Area General Manager- Moxy Downtown, DC, Lucha Rosa DC and Courtyard Dupont Cir DC
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $111,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Our client is a prestigious hotel recognized for exceptional guest service and operational excellence within the hospitality industry. This well-established hotel offers a dynamic working environment focused on delivering superior experiences to guests while maintaining high standards across all departments including hotel operations, food and beverage, sales, engineering, human resources, and accounting. With a commitment to growth and profitability, the hotel integrates modern management practices and innovative strategies to consistently enhance guest satisfaction and business performance. As a leading property within its region, the hotel is dedicated to fostering a team-oriented culture where collaboration, professionalism, and continuous development are paramount.... Show More
Job Requirements
- Bachelor's degree in hotel management or related business field
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- proven record of commitment and professionalism in a 24-hour, 7-day a week operation
- must possess basic computational ability
- regular attendance according to established guidelines
- some travel may be required
- ability to participate in and lead departmental and/or hotel team meetings
Job Qualifications
- Bachelor's degree in hotel management or related business field
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- proven record of commitment and professionalism in a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- Practice a culture of guest service in all you do
- promote courtesy, good will and a positive attitude in each and every encounter
- anticipate guest needs, respond promptly and acknowledge all guests
- maintain positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments, growing the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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