Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $24.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Flexible Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Job Description
VENU+ is a global leader in creating unforgettable guest experiences by combining entertainment, gaming, souvenirs, mobility, and storage solutions tailored for the world's top destinations. The company is recognized for its innovative programs that enhance venue operations, boost guest satisfaction, and increase revenue. Products such as ScooterPals® Fur-Wheelers, claw machines, photo capture technology, arcade games, and smart lockers form the core of VENU+'s offerings. These solutions bring excitement and engagement to locations ranging from leisure venues to large-scale resorts.
At VENU+, the workplace culture emphasizes collaboration, innovation, and passion for excellence. The company empowers its team members to grow professionally, contribute meaningfully, and have a tangible impact on the experiences they help create. VENU+ offers a dynamic environment where work feels like play but carries significant purpose, fostering rewarding career opportunities that encourage both personal and professional development.
The Site Operations Manager role at VENU+ is a pivotal position responsible for ensuring that entertainment venues operate smoothly and efficiently. This role involves coordinating event logistics, assisting guests, managing amusement equipment, and overseeing a service team dedicated to delivering exceptional operational support. The Site Operations Manager's work is directly linked to creating memorable guest experiences by maintaining high standards of service, safety, and equipment reliability.
As a leader of the operations team, the Site Operations Manager manages service delivery, builds scalable and efficient teams, and implements training focused on daily operations, customer service excellence, safety compliance, and routine maintenance. The role also demands strategic development of operational policies and procedures that enhance workflow efficiency and organizational effectiveness. Budget oversight, cost management, and inventory control are critical components of this position, requiring a strong aptitude for forecasting and managing expenditures related to equipment servicing.
VENU+ is committed to rewarding its employees with comprehensive benefits, including flexible paid time off that grows with tenure, paid holidays, and extensive health and wellness coverage through medical, dental, and vision plans. Additionally, retirement planning is supported via a 401(k) plan with a 50% company match on the first 6% contributed, including Roth options. These benefits reflect VENU+'s dedication to supporting the health, financial security, and overall well-being of its workforce.
This is a fantastic opportunity for candidates looking to advance their careers in a fast-paced, entertaining, and purpose-driven environment that values innovation and customer satisfaction. The Site Operations Manager role is suited for driven professionals with a background in business, logistics, engineering, or management experience within the amusement or related industries, who seek a career that offers both challenges and rewards.
At VENU+, the workplace culture emphasizes collaboration, innovation, and passion for excellence. The company empowers its team members to grow professionally, contribute meaningfully, and have a tangible impact on the experiences they help create. VENU+ offers a dynamic environment where work feels like play but carries significant purpose, fostering rewarding career opportunities that encourage both personal and professional development.
The Site Operations Manager role at VENU+ is a pivotal position responsible for ensuring that entertainment venues operate smoothly and efficiently. This role involves coordinating event logistics, assisting guests, managing amusement equipment, and overseeing a service team dedicated to delivering exceptional operational support. The Site Operations Manager's work is directly linked to creating memorable guest experiences by maintaining high standards of service, safety, and equipment reliability.
As a leader of the operations team, the Site Operations Manager manages service delivery, builds scalable and efficient teams, and implements training focused on daily operations, customer service excellence, safety compliance, and routine maintenance. The role also demands strategic development of operational policies and procedures that enhance workflow efficiency and organizational effectiveness. Budget oversight, cost management, and inventory control are critical components of this position, requiring a strong aptitude for forecasting and managing expenditures related to equipment servicing.
VENU+ is committed to rewarding its employees with comprehensive benefits, including flexible paid time off that grows with tenure, paid holidays, and extensive health and wellness coverage through medical, dental, and vision plans. Additionally, retirement planning is supported via a 401(k) plan with a 50% company match on the first 6% contributed, including Roth options. These benefits reflect VENU+'s dedication to supporting the health, financial security, and overall well-being of its workforce.
This is a fantastic opportunity for candidates looking to advance their careers in a fast-paced, entertaining, and purpose-driven environment that values innovation and customer satisfaction. The Site Operations Manager role is suited for driven professionals with a background in business, logistics, engineering, or management experience within the amusement or related industries, who seek a career that offers both challenges and rewards.
Job Requirements
- Bachelor's degree required (business, logistics, engineering, etc.)
- 4+ years of management experience preferably in the amusement industry or related field
- Detail oriented and process driven with excellent management skills
- Excellent verbal and written communication skills
- Demonstrates a professional attitude in a fast-paced environment
- Tech-savvy and mechanically inclined
- Delivers exceptional customer service with a professional demeanor
- Proficient in Microsoft Office products
- Able to work a flexible schedule including nights, weekends, and/or holidays
Job Qualifications
- Bachelor's degree in business, logistics, engineering, or related field or 4+ years of management experience preferably in the amusement industry or related field
- Detail oriented and process driven with excellent management skills
- Excellent verbal and written communication skills
- Demonstrates a professional attitude in a fast-paced environment
- Tech-savvy and mechanically inclined
- Delivers exceptional customer service with a professional demeanor
- Proficient in Microsoft Office products
- Able to work a flexible schedule including nights, weekends, and/or holidays
Job Duties
- Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining amusement equipment located at the resort
- Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
- Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
- Ensures compliance to all company and customers' safety standards
- Exhibits excellent customer service to address service issues or concerns
- Completes and manages budgets and costs associated with servicing and maintaining equipment
- Forecasts and control labor cost on a weekly, monthly, and annual basis
- Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
- Ensures staff maintains a professional appearance by adhering to dress code policy
- Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
