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Applebee's Key Supervisor- Christiana- 2070013

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid training
Vision Insurance

Job Description

Flynn Group, founded by Greg Flynn in 1999, began its journey through the acquisition of eight Applebee's restaurants. Over the course of more than two decades, Flynn Group has expanded significantly by both building new stores and acquiring additional franchise operators, growing to become the largest Applebee's franchisee globally. This impressive foundation has enabled Flynn Group to diversify and extend its reach across multiple brands, countries, and industries. Today, Flynn Group operates over 460 Applebee's restaurants across 24 states, establishing itself as a powerhouse in the restaurant franchise industry within the United States.

Flynn Applebee's represents one of seven premier brands under the Flynn Group umbrella. Flynn Group is recognized as the largest franchise operator worldwide, owning and managing a varied portfolio of restaurants that include iconic, world-class brands such as Applebee's, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. The company’s primary mission is to be the leading operator within each of these respected brands by adhering to core values including Care Genuinely for People, Play like a Champion, and Win as One. These values shape the culture and work environment at Flynn Group and its affiliates, making it a dynamic and purpose-driven organization.

Flynn Applebee’s offers a unique employment experience characterized by fun, flexibility, and growth opportunities. The company understands that a positive work environment and a healthy work-life balance contribute significantly to employee satisfaction and career development. Employees at Applebee’s benefit from competitive wages, meal discounts, flexible schedules, and comprehensive health benefits including health, dental, and vision insurance. This combination of perks helps foster employee loyalty and cultivates a motivated, passionate workforce.

The Team Lead/Key Hourly position at Flynn Applebee’s is essential for maintaining high standards of hospitality and operational excellence. As a Team Lead, you will be actively involved in all facets of day-to-day restaurant operations. Your primary role is to ensure that both guests and staff have an engaging, enjoyable experience every day. This position requires strong leadership skills, excellent communication, and the ability to handle pressure while maintaining a positive attitude. You will be expected to act as a role model for employees, coaching and motivating team members to deliver superior service that aligns with the company’s values and standards.

Responsibilities include overseeing service quality to ensure prompt and friendly guest interactions, maintaining the proper preparation and presentation of food and beverages, adhering to safety and cleanliness protocols, and supporting management with daily operational tasks such as inventory control and cash handling. The Team Lead also plays a key role in training employees, fostering a team-oriented culture, and ensuring compliance with company policies and procedures.

The role suits individuals who are proactive, accountable, and eager to grow within the Flynn family. Whether you seek full-time or part-time work, Flynn Applebee’s provides a welcoming environment with ample development opportunities to help you advance your career in the hospitality industry. By joining Flynn Applebee’s, you gain a position with a respected brand supported by a world-class organization dedicated to your success and well-being.

Job Requirements

  • Reading, writing, basic math and verbal communication skills required
  • capable of using POS and Back Office computer system
  • certified trainer in all positions for either FOH or BOH
  • able to come to work when scheduled or give appropriate notice for missed shifts
  • exhibits leadership qualities among hourly employees
  • must obtain District Manager/Market President approval

Job Qualifications

  • Reading, writing, basic math and verbal communication skills required
  • capable of using POS and Back Office computer system
  • certified trainer in all positions for either FOH or BOH
  • exhibits leadership qualities among hourly employees
  • able to come to work when scheduled or give appropriate notice for missed shifts
  • must obtain District Manager/Market President approval

Job Duties

  • Ensures prompt, friendly service according to company guidelines
  • fosters a culture in accordance with Flynn-Applebee's Premier Card of Values and Beliefs
  • ensures product preparation and presentation uncompromisingly meet company standards
  • receives product to identify freshness and ensure invoice accuracy
  • refers all verbal and guest complaints to the MOD
  • corrects unsafe practices or conditions
  • promotes restaurant organization, cleanliness, and sanitation on a clean as you go basis
  • advises MOD of any non-routine situations
  • promptly and properly completes all assignments
  • communicates with managers daily through management log and shift change meetings
  • completes all other assigned duties and responsibilities
  • demonstrates proper execution of training systems while emphasizing importance of training to employees
  • assures compliance with company policies, practices and procedures
  • acts as coach to all employees
  • maintains and controls the assets of the company and complies with cash handling procedures
  • ensures that unit keys are administered per shift and stay in the unit
  • assists management team with line checks and other daily control duties
  • develops goals and action plans for personal and professional growth
  • provides a role model for employees and displays a passion for service
  • exhibits a professional image
  • learns all employee-training programs
  • learns to assess effectiveness of employees and give motivational feedback
  • identifies poor performance and issues that could lead to disciplinary action and communicates those to the management team
  • learns limits of authority
  • mixes ingredients to prepare alcoholic and non-alcoholic beverages
  • interacts verbally with bar guests creating a friendly atmosphere
  • serves food and drinks to bar guests
  • completes assigned opening and closing side work
  • slices fruit and vegetable garnishes
  • presents guest checks and handles transactions
  • processes employee and manager food orders
  • relays food orders to kitchen via POS system

Job Criteria

Experience

No experience required


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