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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid sick leave
Career coaching
Professional Development
Fair Housing certification
Job Description
InterSolutions is a reputable property management company specializing in managing apartment communities. Known for its commitment to excellence and resident satisfaction, InterSolutions offers comprehensive property management services that include leasing, maintenance, and community relations. The company’s focus on delivering outstanding service to residents and fostering positive living environments has made it a trusted name in the Baltimore, MD, area and beyond. The company's dedication to career development and fair housing principles positions it as a leading employer in the property management sector.\n\nThis opportunity is for the position of Concierge Associate within InterSolutions' apartment communities located in Baltimore, MD. The Concierge... Show More
Job Requirements
- Previous customer service experience
- Strong phone etiquette and communication skills
- Good organizational and management skills
- Ability to stand for 70 percent of the time
- Ability to lift packages up to 20 lbs
- Ability to work weekends as required
- Basic proficiency in Microsoft Word, Outlook, Excel, and data entry
- Highly detail-oriented and responsible
Job Qualifications
- Previous customer service experience
- Strong phone etiquette and excellent communication skills
- Proficiency in Microsoft Word, Outlook, Excel, and data entry
- Highly detail-oriented with excellent follow-up and follow-through skills
- Self-motivated and able to work independently with minimal supervision
- Skilled in handling difficult situations and enforcing guidelines diplomatically
Job Duties
- Create a friendly and welcoming environment for residents and guests
- Oversee the lobby and front desk area, answering calls and assisting residents, guests, and vendors
- Provide first-line support for resident requests, concerns, and service inquiries
- Follow up on completed service requests to ensure resident satisfaction
- Respond to emergency situations by following proper protocols and contacting the appropriate services
- Monitor and maintain common areas, ensuring cleanliness and organization
- Enforce community guidelines diplomatically while handling difficult situations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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