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Apartment Concierge

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Paid sick leave
Career coaching
Professional Development
Fair Housing certification

Job Description

InterSolutions is a reputable property management company specializing in managing apartment communities. Known for its commitment to excellence and resident satisfaction, InterSolutions offers comprehensive property management services that include leasing, maintenance, and community relations. The company’s focus on delivering outstanding service to residents and fostering positive living environments has made it a trusted name in the Baltimore, MD, area and beyond. The company's dedication to career development and fair housing principles positions it as a leading employer in the property management sector.\n\nThis opportunity is for the position of Concierge Associate within InterSolutions' apartment communities located in Baltimore, MD. The Concierge role is crucial for providing high-quality customer service and ensuring that residents and guests feel welcomed and valued. As a Concierge Associate, the successful candidate will be the first point of contact for residents, visitors, and vendors, managing the front desk and lobby areas with professionalism and efficiency. This role requires someone who is personable, well-organized, and capable of multi-tasking in a fast-paced environment. The Concierge Associate will handle resident requests, respond to emergencies, and ensure common areas are maintained to high standards. The position offers a competitive hourly wage of $17 to $18, with opportunities for career growth and development through fair housing certification and professional coaching provided by InterSolutions. This part-time schedule may include weekend shifts, and the role demands excellent communication skills, attention to detail, and proficiency in standard office software such as Microsoft Word, Outlook, and Excel. InterSolutions supports its employees with a variety of health insurance options, paid sick/safe leave, and values a motivated and independent work ethic. This career opportunity is ideal for individuals passionate about customer service and property management, seeking to launch or advance their career in a supportive environment focused on resident satisfaction and professional growth.

Job Requirements

  • Previous customer service experience
  • Strong phone etiquette and communication skills
  • Good organizational and management skills
  • Ability to stand for 70 percent of the time
  • Ability to lift packages up to 20 lbs
  • Ability to work weekends as required
  • Basic proficiency in Microsoft Word, Outlook, Excel, and data entry
  • Highly detail-oriented and responsible

Job Qualifications

  • Previous customer service experience
  • Strong phone etiquette and excellent communication skills
  • Proficiency in Microsoft Word, Outlook, Excel, and data entry
  • Highly detail-oriented with excellent follow-up and follow-through skills
  • Self-motivated and able to work independently with minimal supervision
  • Skilled in handling difficult situations and enforcing guidelines diplomatically

Job Duties

  • Create a friendly and welcoming environment for residents and guests
  • Oversee the lobby and front desk area, answering calls and assisting residents, guests, and vendors
  • Provide first-line support for resident requests, concerns, and service inquiries
  • Follow up on completed service requests to ensure resident satisfaction
  • Respond to emergency situations by following proper protocols and contacting the appropriate services
  • Monitor and maintain common areas, ensuring cleanliness and organization
  • Enforce community guidelines diplomatically while handling difficult situations

Job Criteria

Experience

Entry Level (1-2 years)


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