Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $23.00
Benefits
Comprehensive medical benefits
Dental benefits
vision benefits
Employer provided life insurance
Disability insurance
Tuition Reimbursement up to $5,250 per year
Immediate 401(k) match
Paid volunteer time off 40 hours
Up to 12 weeks parental leave at 100% pay
Financial benefits for adoption and surrogacy for eligible non-physician team members
Job Description
This opportunity is offered by a reputable physical therapy provider with clinics located in Hinsdale and Lisle, Illinois. The organization is dedicated to delivering high-quality physical therapy services through a patient-centered approach, ensuring comprehensive care for individuals requiring specialized rehabilitation. The company emphasizes customer service, operational excellence, and a supportive work culture, making it a sought-after employer in the healthcare sector. The work environment is professional and collaborative, fostering growth and learning for team members in clinical and administrative roles. The employment type for this position is full-time, involving 40 hours per week, with a schedule from Monday to Friday... Show More
Job Requirements
- High school diploma or GED
- Prefer one year experience in customer service setting
- Basic knowledge of medical terminology
- Able to type a minimum of 30 wpm strongly preferred
- Service orientation with customer service skills
- Organizational skills
- Verbal communication skills
- Ability to multi-task
- Adaptability and flexibility
- Teamwork skills
- Computer proficiency including EPIC and Microsoft applications
Job Qualifications
- Prefer one year experience in customer service, preferably in a medical office with basic knowledge of medical terminology
- Able to type a minimum of 30 wpm strongly preferred
- High school diploma or GED
- Service orientation with the ability to provide excellent customer service, friendly and approachable demeanor
- Strong organizational skills to maintain order and structure in daily processes
- Effective verbal communication skills to interact with people of varying backgrounds
- Multi-tasking ability to handle multiple duties simultaneously while maintaining attention to detail
- Adaptability to changing activities and maintaining calm under pressure
- Teamwork skills to work effectively with others and offer assistance
- Computer proficiency including ability to learn and use EPIC software and basic Microsoft applications
Job Duties
- Acknowledges and welcomes patients and visitors
- Informs staff of patient/visitor arrival and provides instruction, assistance and information about required paperwork and waiting times
- Answers general questions about the facility such as location, restrooms, elevators, hours of operation
- Ensures waiting area is clean, tidy, and stocked with appropriate patient announcements and brochures
- Conveys information to patients and/or visitors as directed
- Assists or calls for assistance with patients who have ambulatory difficulties
- Obtains registration information from patients for input into EPIC
- Verifies and updates demographic and health plan information
- Checks patients in and out of the clinic
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, and clinic policies
- Schedules appointments into EPIC according to practice protocol
- Conveys schedule changes to appropriate staff
- Reviews next day schedules and prints physician schedules as directed
- Assists patients with obtaining appointments at other physician and hospital sites or schedules lab/radiology testing
- Pulls patient charts, files information into patient charts, and maintains filing system
- Prepares charts according to clinic and/or practice specifications
- Collects copays, cash, check, or credit card payments, provides receipts, and posts payments in EPIC
- Balances daily cash and collections
- Secures change drawers and cash, follows financial procedures for transferring payments
- Identifies problematic accounts and directs them to financial counselor or customer service
- Answers multiple phone lines, screens calls, takes accurate messages, and directs calls to appropriate staff
- Understands limits of responsibility and does not provide medical advice
- Performs other duties as assigned
Job Location
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