Amusement Manager

Dave & Buster's Inc. and Main Event Entertainment represent two dynamic entertainment brands under one roof, offering a unique blend of dining and interactive gaming experiences. As leaders in the restaurant and entertainment industry, they combine the excitement of arcade-style gaming with high-quality food and beverage services in a fast-paced environment. Their focus is on providing memorable guest experiences through a welcoming, fun atmosphere backed by dedicated teams of professionals. These companies are known for their commitment to innovation, community involvement, and employee development, creating an attractive workplace for individuals passionate about entertainment and customer service.

The Amusement Manager plays a critical role within this environment by acting as the technical expert responsible for maintaining arcade and virtual reality games in optimal playing condition. This position demands strong leadership skills to guide, motivate, and develop a talented team of Game Technicians. Charged with both operational and maintenance oversight, the Amusement Manager ensures that equipment is safe, secure, well-maintained, and that preventative maintenance programs are rigorously followed. The role also involves managing daily store upkeep to foster a clean and inviting atmosphere for guests and staff.

This full-time position suits those who thrive in a bustling, noisy environment and can manage the physical demands of walking several miles per shift while handling high visitor volumes. Candidates must demonstrate clear communication abilities, both oral and written, paired with a friendly and engaging leadership style that inspires both team members and guests to have fun. The role offers a competitive salary range between $57,443 and $67,581, reflecting the critical responsibilities it entails. A typical workweek averages 50 hours, inclusive of weekends, nights, and holidays, to meet the operational needs of the venue.

In addition to hands-on technical expertise in diagnosing and repairing arcade and virtual reality games, the Amusement Manager is a key figure in creating an exceptional guest experience by aiming for 100% game playability and swiftly resolving game malfunctions. The manager is expected to motivate their team by setting performance standards and providing ongoing training and development opportunities. They should also be comfortable and adept at working under pressure, adapting to the multi-faceted demands of a busy restaurant and entertainment complex where customer satisfaction is paramount.

Overall, this role offers an exciting opportunity to work within a vibrant industry alongside a robust leadership team, where the manager can grow their career while fostering a positive and fun workplace culture. Employees benefit from comprehensive perks including a quarterly bonus program, health coverage, 401K matching, and unique employee assistance initiatives. The emphasis on both technical skill and guest engagement makes this a unique managerial position within the food, entertainment, and recreation sector.