Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $24.00 - $35.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Mattel, Inc., a leader in the global toy industry, is renowned for its commitment to creativity and innovation. As a premier company, Mattel creates iconic brands such as Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, and MEGA. Established in 1945, Mattel has grown to operate in 35 locations worldwide, with products available in more than 150 countries through partnerships with leading retail and eCommerce companies. The company is dedicated to inspiring, entertaining, and developing children through play and offers a diverse portfolio that includes film, television, gaming, music, and live events. Recognized as a Great Place to Work™ for multiple years and one of Fast Company’s Best Workplaces for Innovators, Mattel fosters an inclusive culture where every employee is encouraged to bring their authentic self to work every day.
The American Girl brand, a wholly-owned subsidiary of Mattel, embodies the company’s purpose-driven mission to empower young girls and inspire imagination and growth. As part of this dynamic team, the Party Planner role plays a crucial part in delivering exceptional, memorable experiences to American Girl guests. This part-time position is centered around creating premier party events within the American Girl Retail Team and offers an exciting opportunity for individuals with a passion for customer relations, event planning, and a knack for multitasking in fast-paced, high-pressure environments.
The Party Planner works closely with party guests to craft magical, immersive celebrations in conjunction with the American Girl Bistro. Key responsibilities include managing all event logistics, maintaining a pleasant ambiance, ensuring timely seating and guest greeting, service delivery including food and beverages, upselling, and overseeing the preparation and clean-up of event spaces. This role emphasizes superior communication and organizational skills to meet American Girl’s standards of excellence and customer satisfaction. The planner also collaborates with external vendors and handles product orders to ensure parties exceed expectations and operate within budgetary guidelines.
Exceptional customer service is at the heart of the Party Planner's duties, requiring the ability to resolve issues graciously and maintain an engaging, welcoming atmosphere throughout each event. Candidates must have a working knowledge of local and state health sanitation laws and workplace safety guidelines to ensure compliance. Additionally, the role involves training and supporting team members across front and back-of-house areas and proficiency in the InfoGenesis system for transaction accuracy.
Mattel encourages applicants from diverse backgrounds and experiences, emphasizing inclusion and the opportunity for every team member to contribute meaningfully. The position demands physical durability, including the ability to lift up to 50 pounds, stand and walk for extended periods, and work a flexible schedule encompassing nights, weekends, and holidays. This role is ideally suited for someone who enjoys public speaking, is comfortable engaging with children, and thrives in environments that demand both creativity and operational excellence.
The American Girl brand, a wholly-owned subsidiary of Mattel, embodies the company’s purpose-driven mission to empower young girls and inspire imagination and growth. As part of this dynamic team, the Party Planner role plays a crucial part in delivering exceptional, memorable experiences to American Girl guests. This part-time position is centered around creating premier party events within the American Girl Retail Team and offers an exciting opportunity for individuals with a passion for customer relations, event planning, and a knack for multitasking in fast-paced, high-pressure environments.
The Party Planner works closely with party guests to craft magical, immersive celebrations in conjunction with the American Girl Bistro. Key responsibilities include managing all event logistics, maintaining a pleasant ambiance, ensuring timely seating and guest greeting, service delivery including food and beverages, upselling, and overseeing the preparation and clean-up of event spaces. This role emphasizes superior communication and organizational skills to meet American Girl’s standards of excellence and customer satisfaction. The planner also collaborates with external vendors and handles product orders to ensure parties exceed expectations and operate within budgetary guidelines.
Exceptional customer service is at the heart of the Party Planner's duties, requiring the ability to resolve issues graciously and maintain an engaging, welcoming atmosphere throughout each event. Candidates must have a working knowledge of local and state health sanitation laws and workplace safety guidelines to ensure compliance. Additionally, the role involves training and supporting team members across front and back-of-house areas and proficiency in the InfoGenesis system for transaction accuracy.
Mattel encourages applicants from diverse backgrounds and experiences, emphasizing inclusion and the opportunity for every team member to contribute meaningfully. The position demands physical durability, including the ability to lift up to 50 pounds, stand and walk for extended periods, and work a flexible schedule encompassing nights, weekends, and holidays. This role is ideally suited for someone who enjoys public speaking, is comfortable engaging with children, and thrives in environments that demand both creativity and operational excellence.
Job Requirements
- Must be 18 years or older
- high school degree or equivalent required
- minimum 6 months work experience in customer relations parties or events
- ability to work flexible schedule including nights weekends and holidays
- ability to perform physical tasks including lifting up to 50 pounds standing and walking for extended periods
- good communication skills
- willingness to maintain positive attitude and work in fast-paced environment
- knowledge of health sanitation laws preferred
- ServeSafe certification preferred
Job Qualifications
- High school degree or equivalent
- undergraduate education preferred
- minimum of 6 months’ experience in customer relations parties or events
- one to two years’ experience in high-volume fine-casual dining or related restaurant preferred
- experience working with children preferred
- current ServeSafe certification preferred
- good verbal and communication skills required
- must enjoy public speaking and working with children
- possess a warm and friendly demeanor
Job Duties
- Achieves and delivers timely steps of party execution including communication with customers prior to events
- creates and maintains pleasant ambiance in dining and party rooms
- works with party team to greet and seat guests promptly
- shares store and event information with guests
- takes and delivers beverage and food orders
- upsells products
- services parties throughout events
- prepares desserts and to-go transactions
- delivers and processes checks
- bus and resets tables
- performs daily clean up and restocking of supplies
- meets sales goals and budgetary guidelines
- works with external vendors and places product orders timely
- ensures customer satisfaction and oversees resolution of service issues
- executes events to American Girl standards including games crafts hair styling and doll skin care
- maintains ongoing party communications with staff management and retail sales departments
- complies with local and state health sanitation laws and workplace safety guidelines
- assigns and completes daily tasks and side work for front and back of house areas
- utilizes InfoGenesis system for transaction accuracy
- trains teaches and assists teammates including support across various restaurant areas when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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