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ABM

Ambassador Customer Assistant

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $35,600.00 - $46,400.00
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Work Schedule

Standard Hours
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Benefits

Comprehensive benefits package
Military Friendly employer
on the job training
Career advancement opportunities
Equal employment opportunity
Reasonable accommodation for individuals with disabilities
Participation in E-Verify program

Job Description

ABM is a leading global provider of integrated facility, engineering, and infrastructure solutions with a reputation for excellence in the services it delivers. With over 100,000 team members worldwide and annual revenues exceeding $8 billion, ABM serves a wide range of sectors including commercial real estate, aviation, education, mission-critical facilities, and manufacturing and distribution. The company is renowned for its commitment to creating smarter, more connected, and sustainable spaces that enhance the overall occupant experience while improving safety and efficiency. ABM prides itself on innovation, sustainability, and delivering exceptional client services that enable businesses to achieve their goals effectively. Show More

Job Requirements

  • Must be 18 years of age or older
  • no high school diploma, GED or college degree required
  • no experience required
  • willing to undergo on the job training
  • ability to communicate effectively with customers
  • ability to assist with physical tasks such as transporting wheelchairs and baggage

Job Qualifications

  • Must be 18 years of age or older
  • no high school diploma, GED or college degree required
  • no experience required and on the job training provided
  • one (1) year of customer service or similar work experience preferred

Job Duties

  • Act as a welcome ambassador for arriving passengers
  • greet and engage with passengers in and around the terminal area to offer informational assistance
  • communicate effectively with passengers regarding airport and airline services available
  • assist the airline passenger assistant (aka wheelchair agent) with transporting passengers in wheelchairs to and from flights
  • escort unaccompanied minors
  • assist with baggage as required
  • monitor and enforce carry-on baggage size requirements
  • coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
  • provide assistance to passengers using kiosks to check-in
  • assist the aircraft cabin agent (aka aircraft cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
  • transfer and distribute wheelchairs as needed
  • alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
  • report hazards and incidents encountered in daily operation
  • follow safety precautions at all times

Job Qualifications

Experience

No experience required

Job Location

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