Ambassador

Jet Aviation is a globally recognized leader in business aviation, established in 1967 and headquartered originally in Basel, Switzerland. It has grown from a single hangar operation to an extensive organization with over 4,500 employees stationed across approximately 50 locations worldwide. Jet Aviation operates a full spectrum of services in business aviation including Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, Fixed Base Operations (FBO), Fixed and Rotary Wing Maintenance, and Staffing. The company is renowned for blending technical expertise with exceptional service to make air travel seamless and luxurious for its discerning clientele. As a part of this intricate network, Jet Aviation Teterboro, NJ, represents a dynamic FBO hub catering to diverse aviation needs in proximity to the New York City metropolitan area.

The role of Lobby Ambassador at Jet Aviation’s Teterboro FBO is an entry-level, customer-centric position designed for individuals passionate about delivering high-quality service and hospitality in the aviation sector. Positioned as the primary customer-facing representative, the Lobby Ambassador ensures that every passenger, crew member, visitor, and business partner receives a superior five-star experience from arrival to departure. This position is on-site and adheres to a flexible, dynamic schedule, starting with a first shift from 7 am to 3 pm, with duties evolving alongside business needs. Compensation ranges from $22 to $24 hourly, plus eligibility for a performance-based bonus up to 5 percent of annual salary.

As a Lobby Ambassador, incumbents engage in concierge-level hospitality, meticulously managing lobby ambiance, amenities, and presentation to maintain a polished and welcoming environment. Responsibilities extend to assisting with luggage coordination, transportation arrangements, and the facilitation of smooth communications among internal teams supporting operational flow. The position demands exceptional interpersonal and communication skills, professional presence, and the ability to multitask effectively under pressure. Knowledge of local attractions, hotels, restaurants, and transportation enhances the guest experience and supports the concierge duties.

This role further embodies the spirit of teamwork through collaboration with various internal departments such as line service, concierge, and operations teams to ensure timely and seamless service delivery and efficient customer transitions during peak times. The position also necessitates adherence to strict safety protocols and airport regulations, especially in the heavy maintenance and ramp areas, where environment noise, vibration, weather conditions, and occasional fuel fumes present substantial challenges.

Employees enjoy access to an extensive benefits package, reflecting Jet Aviation’s commitment to their health, well-being, and career advancement. These benefits encompass medical, dental, and vision insurance, paid sick time, a 401(k) plan with matching contributions, tuition reimbursement for approved education, wellness programs, and performance-based bonuses, making it a supportive and rewarding workplace. Jet Aviation fosters an inclusive work culture respecting diversity, with comprehensive hiring processes ensuring the selection of qualified candidates and adherence to safety and security standards.

In summary, a Lobby Ambassador at Jet Aviation Teterboro is integral to the company’s mission of delivering impeccable aviation experiences through attentive service and operational excellence. This position appeals to candidates eager to build a career in aviation hospitality, thrive in a fast-paced and evolving environment, and contribute to the legacy of one of the most prestigious names in the business aviation industry.