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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Our establishment is a vibrant restaurant and bistro located within a reputable hotel, known for delivering exceptional dining experiences and top-notch hospitality. We take pride in creating an inviting atmosphere that combines excellent food and beverage offerings with attentive and personalized guest service. Our team is dedicated to ensuring every visitor feels welcomed, valued, and eager to return. We operate as a full-service restaurant and bar, catering to both hotel guests and local patrons who appreciate quality fare, distinctive drinks, and warm service. Our commitment to exemplary customer care sets us apart in the hospitality industry, making us a preferred... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage service
- Food safety and alcohol service certification
- Ability to stand and walk for extended periods
- Physical strength to lift, push, and pull a minimum of 50 pounds
- Strong interpersonal skills
- Ability to handle cash transactions accurately
- Availability to work flexible hours including evenings and weekends
- Commitment to uphold hotel standards and procedures
Job Qualifications
- Food and beverage experience
- Strong customer service skills
- Excellent communication abilities
- Ability to multitask in fast-paced environment
- Food safety certification
- Alcohol service certification
- Ability to carry at least three plates simultaneously
- Knowledge of POS systems
- Teamwork and cooperation skills
- Physical ability to lift and carry heavy items
Job Duties
- Welcome and connect with every customer
- Discover customer needs and make genuine recommendations
- Be incredibly friendly and maintain a positive attitude
- Answer questions about food, beverages, and hotel services
- Take food and beverage orders and enter them in POS system
- Prepare coffee, specialty drinks, and food orders
- Perform side work and opening and closing duties
- Maintain a clean and organized work and service area
- Ensure guest satisfaction and respond promptly to requests
- Prepare final bill, present check, accept payment, and handle cash
- Follow hotel cash handling procedures
- Use L.E.A.R.N model for guest recovery incidents
- Maintain a friendly and welcoming demeanor
- Offer and ask for help as part of teamwork
- Complete food safety and alcohol serve certification
- Carry a minimum of three plates and share food running duties
- Fill in as needed to ensure smooth operation
- Notify supervisor of cleaning or equipment problems
- Fill out maintenance work orders and timely deliver
- Follow all hotel emergency and safety procedures
- Adhere to hotel quality assurance standards
- Properly administer guest keys
- Return lost and found items properly
- Accommodate guest special requests courteously
- Provide information on hotel and local facilities
- Carry out reasonable management requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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