AM Server - Casa Don Alfonso

The Ritz-Carlton St. Louis, part of the prestigious Marriott International portfolio, represents the pinnacle of luxury hospitality and is located at 100 Carondelet Plaza in Clayton, Missouri. The Ritz-Carlton brand is synonymous with exceptional service and refined guest experiences, offering an environment where excellence is nurtured and celebrated. This renowned hotel is a distinguished destination for travelers seeking elegance, comfort, and impeccable service, facilitated by a dedicated team that embodies the core values of the organization. As part of Marriott International, The Ritz-Carlton St. Louis benefits from being part of a globally recognized leader in hospitality, known for its commitment to diversity, inclusion, and employee development.

We are currently seeking a Guest Service Expert to join our Food and Beverage team at Casa Don Alfonso, our esteemed on-site restaurant. This is a full-time, non-management position that is essential to delivering memorable and unique dining experiences for our guests. The role requires availability during day shifts, weekends, and holidays to support our vibrant service schedule. The position offers full benefits, free parking, a free employee meal, and eligibility for service charges and tips, enhancing both the work environment and compensation package.

The Guest Service Expert position at The Ritz-Carlton is more than just serving food; it is about crafting an experience that guests remember long after their visit. Our team members take initiative and engage in a wide range of services that ensure guests thoroughly enjoy their meals. Responsibilities include setting tables according to our meticulous standards, effectively communicating with the kitchen to coordinate orders, interacting warmly with guests to provide attentive service, and maintaining cleanliness in work areas and supplies. Each interaction is an opportunity to enhance the guest experience, turning routine transactions into a part of the overall ambiance.

Success in this role depends on maintaining a safe work environment, adhering strictly to company policies and procedures, and upholding the highest quality standards. Team members are expected to present a professional appearance through uniforms and personal grooming, and communicate with clarity and respect. The work requires physical stamina, including standing, sitting, or walking for extended periods on various surfaces, and manual tasks such as lifting, carrying, and reaching within specified weight limits. The ability to multi-task and manage the menu information accurately is also key.

Joining The Ritz-Carlton means immersing yourself in a culture that values creativity, thoughtfulness, and compassion from every associate. Our Gold Standards are the foundation of all that we do – from the Employee Promise and Credo to our Service Values, these principles guide us daily to exceed expectations. By becoming part of our team, you not only contribute to our legacy of luxury but also embark on a professional journey that offers growth, pride, and the chance to work alongside some of the finest hospitality professionals in the world. At The Ritz-Carlton St. Louis, you will find a fulfilling career path where you are empowered to do your best work, pursue your purpose, belong to a global community, and become the best version of yourself.