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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
discounted room rates
Corporate discounts
Competitive health plans
community-oriented environment
Job Description
Hotel de la Poste is a distinguished soft-branded Renaissance hotel located in the heart of New Orleans' vibrant French Quarter, recently transitioned from The W New Orleans. This property beautifully blends modern luxury with the rich cultural heritage and spirited essence that New Orleans is famous for. Guests at Hotel de la Poste enjoy an immersive experience characterized by the city's history, music, particularly jazz, and cuisine, all set among the charming historic architecture and lively streets filled with energy and tradition. As a premier hospitality establishment, Hotel de la Poste is committed to delivering exceptional service and creating a... Show More
Job Requirements
- High school education or equivalent
- previous experience in similar position of 3 months or longer
- basic knowledge of customer service principles
- knowledge of the food server function and restaurant and kitchen operations
- knowledge of standard cash-handling procedures
- fluency in oral and written English
- ability to see detailed guest checks and written instructions clearly
- manual coordination to punch buttons, grasp items, balance and carry trays
- physical ability to lift, push, pull, and carry up to 50 lbs
- ability to stand and walk continuously
- good hearing and vision
- ability to follow verbal and written instructions
- ability to communicate effectively
- organizational skills
- ability to pay close attention to detail
- ability to handle multiple tasks
- tact and patience when dealing with customer issues in stressful situations
Job Qualifications
- High school education or equivalent
- previous experience in similar position of 3 months or longer
- basic knowledge of customer service principles, food server function, and restaurant and kitchen operations
- standard cash-handling procedures
- fluency in oral and written English
- ability to memorize menu and specials
- excellent vision to see details in dim lighting
- good manual coordination
- ability to manage multiple tasks simultaneously
- ability to communicate clearly both verbally and in writing
- tact and understanding in handling customer service problems
- ability to work in a fast-paced environment
Job Duties
- Greet and take food and drink orders from restaurant customers
- serve orders and accommodate special needs or requests
- remain attentive to customers throughout the dining experience
- perform restocking and cleaning duties including opening and closing sidework
- memorize menu items, recipes, and daily specials to answer questions and make recommendations
- maintain cleanliness standards in restaurant, waitstation, and kitchen service areas
- control allocated guest checks and document all required information accurately
- receive proper payment from guests and ensure accuracy of guest checks and payments
- attend all pre-meal and departmental meetings to enhance communication
- respond to customer inquiries and comments in person and on the phone
- present a clean and professional appearance
- maintain a friendly, cheerful, and courteous demeanor
- perform other duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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