AM Server

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Benefits

Discounted Tri-Met monthly pass

Reduced hotel rates

Restaurant Discounts

Sick Time

Referral Bonus

Job Description

The Courtyard Portland City Center is a prominent hotel located in the heart of Portland, Oregon, and is part of the Sage Hospitality Group. As a leading hospitality company, Sage Hospitality Group is committed to creating excellence and enriching lives one experience at a time. Known for its dedication to service and community engagement, the Courtyard Portland City Center provides a welcoming and dynamic environment where guests can enjoy exceptional accommodations and dining experiences. The hotel combines modern amenities with a prime location, making it an ideal destination for business travelers, tourists, and locals seeking quality service and comfort.
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Job Requirements

High school education or equivalent
previous experience in similar position of 3 months or longer
must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
must know standard cash-handling procedures
must be fluent in oral and written English
must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
must be able to lift, push, pull and carry up to 50 lbs
must have full range of mobility and ability to travel up to 300 feet regularly
must be able to stand continuously during shift
must have moderate hearing and excellent vision
must have comprehension and literacy to read use records and special requests
must be able to perform multiple tasks simultaneously
must be able to follow verbal and written instructions and communicate verbally and in writing
must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations
must be able to use tact and understanding when dealing with customer service problems, including stressful situations

Job Qualifications

High school education or equivalent
previous experience in similar position of 3 months or longer
basic knowledge of customer service principles
understanding of the food server function and restaurant and kitchen operations
knowledge of standard cash-handling procedures
fluency in oral and written English
ability to memorize menu items, recipes and daily specials
excellent vision to see detailed guest checks and observe the restaurant environment
good manual coordination to handle multiple tasks
strong communication skills
ability to maintain professionalism and a friendly demeanor

Job Duties

Greets and takes food and drink orders from restaurant customers
serving the orders and accommodating special needs and requests
remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
completes all restocking and cleaning duties by performing opening and closing sidework as instructed
memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer’s order is taken and processed
receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
presents a clean and professional appearance at all times
maintains a friendly, cheerful and courteous demeanor at all times
performs other duties as assigned, requested or deemed necessary by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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