Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Vision care
supplemental insurances
401K Program
Team member discount
Job Description
David's Bridal is a renowned leader in the bridal retail industry, celebrated for its extensive range of wedding dresses, bridal party attire, and special occasion apparel. As an established company, it holds a dominant market position, selling one out of every three dresses in its category, and is recognized for maintaining one of the highest customer service scores in retail. The company prides itself on empowering both its customers and employees, fostering an inclusive and diverse workplace culture where dreams and career aspirations thrive. Joining David's Bridal means becoming part of a dynamic team that is deeply committed to making... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS (Point of Sale) system
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS (Point of Sale) system
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver five-star customer experience
- meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
- provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- promote all alterations services and personalization options
- maintain store standards including clean, organized, promotional readiness, and store recovery to support a flawless shopping experience
- maintain high dress code standards as required by the Dress Code policy
- greet and escort all alterations customers to and from alterations for appointments
- press, steam, and spot clean all merchandise
- follow quality control guidelines and inspect all garments altered, steamed, pressed to verify pristine condition before final delivery to customer
- build long-term relationships to meet and exceed customer satisfaction and loyalty
- support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
- support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated
- seek assistance from the Alterations Manager to address customer issues that cannot be resolved independently
- maintain a clean and well-organized alterations room
- perform duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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