Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Employee assistance program
Flexible spending account
Job Description
David's Bridal is a renowned specialty retailer primarily focused on providing a wide range of beautiful bridal gowns, bridesmaids dresses, and accessories. Established with a mission to make bridal shopping a memorable and enjoyable experience, the company is committed to helping customers find the perfect attire for their special day. With numerous locations nationwide, David's Bridal offers expert assistance, quality products, and comprehensive services that cater to brides, bridesmaids, and other members of the wedding party. The store environment is welcoming and customer-centric, emphasizing personalized service and attention to detail. As a significant player in the bridal retail industry, David's... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including Prepare, Welcome, Meet Needs and Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
- Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence and know when to escalate and partner with leadership team
- Effectively communicate how alterations can play an important role in perfecting the dress in partnership with Alterations
- Promote all alterations services and personalization options
- Maintain store standards such as clean, organized, promotional readiness and store recovery to support a flawless shopping experience
- Maintain high dress code standards as required by the Dress Code policy
- Greet and escort all alterations customers to and from alterations for appointments
- Press, steam, and spot clean all merchandise
- Follow quality control guidelines and inspect all garments altered, steamed or pressed to verify pristine condition before final delivery to customer
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders, pickups and first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated
- Seek assistance from the Alterations Manager to address customer issues that cannot be resolved
- Maintain a clean and well-organized alterations room
- Perform duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter