Alterations Customer Service Representative

Woodbury, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $11.41 - $18.78

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid training

flexible schedule

Job Description

David's Bridal is a renowned retailer specializing in wedding gowns, bridesmaid dresses, prom dresses, and related accessories. With a rich history of serving brides and special occasion customers, David's Bridal has established itself as a trusted name in the bridal industry, combining a wide selection of fashionable apparel with excellent customer service to help customers look and feel their best on their special day. The company offers various employment opportunities geared towards making a memorable shopping experience for their clientele. The Alterations Customer Service Representative (CSR) position is an essential part of David's Bridal's commitment to superior customer service and seamless operation of the alterations department.

The Alterations CSR plays a critical role in providing an exceptional customer experience by welcoming customers warmly both in-store and through virtual channels, managing appointments, and assisting with alterations tasks essential to perfecting the customer's dress. This role reports directly to the Store Manager and requires a dedicated individual who is enthusiastic, detail-oriented, and customer-focused. The Alterations CSR is responsible for multitasking effectively, including answering phones, pressing garments, and ensuring altered items are prepared meticulously for customer pickups.

This position requires using various systems to manage customer flow and meet all service commitments such as preparing, welcoming, meeting needs, and being available for customers throughout their alteration experience. The role involves clear communication and conflict resolution skills to ensure customer satisfaction and loyalty. The CSR will promote alterations services and personalization options actively, maintaining the alteration room's cleanliness and organizing store standards that contribute to a flawless shopping environment.

Working as an Alterations CSR at David's Bridal means not only supporting the operational flow of the alterations department but also developing meaningful relationships with customers by delivering five-star service aimed at exceeding expectations. Team collaboration with the alterations manager and store leadership is essential for resolving customer concerns and maintaining high-quality standards for all altered garments before final delivery. This position demands adherence to dress code policies and the physical stamina to manage daily duties that involve standing, bending, manual dexterity for sewing and pressing, and lifting up to 10 pounds.

Overall, the Alterations Customer Service Representative role offers dynamic interaction with customers and a chance to be part of a well-established company known for its focus on customer satisfaction and quality service. Individuals interested in retail, fashion, or customer service will find this position rewarding and well-suited for a career in the apparel retail industry. The role enhances skills in communication, organization, and customer relationship management while contributing materially to the special moments in customers’ lives by helping perfect their attire.

Job Requirements

High school diploma or equivalent degree
One to two years prior retail experience in an apparel or specialty store environment
Prior sewing experience is helpful
Experience with computerized point of sale system
Ability to lift and/or move up to 10 pounds
Ability to stand, walk and sit for extended periods
Manual dexterity to sew and perform fittings
Ability to reach, bend, twist, stoop, kneel and crouch
Ability to communicate verbally and hear customers
Commitment to following dress code policy
Willingness to work in a fast-paced retail environment

Job Qualifications

High school diploma or equivalent degree
One to two years prior retail experience in an apparel or specialty store environment
Prior sewing experience is helpful
Experience with computerized point of sale system
Excellent phone skills and ability to communicate clearly and concisely
Strong problem solving and conflict resolution skills
Ability to multitask effectively and provide exceptional customer service

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
Use all systems to manage the customer flow to deliver five-star customer experience
Meet all service vows including prepare, welcome, meet needs and be there for all customers
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of five-star customer service
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
Promote all alterations services and personalization options
Maintain store-standards clean, organized, promotional readiness, store recovery
Maintain high dress code standards as required by the dress code policy
Greet and escort all alterations customers to and from alterations for appointments
Press, steam and spot clean all merchandise
Follow quality control guidelines and inspect all garments altered, steamed, pressed to verify pristine condition before final delivery to customer
Build long-term relationships to meet and exceed customer satisfaction and loyalty
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy
Seek assistance from the alterations manager to address customer issues that are not able to resolve
Maintain a clean and well-organized alterations room
Perform duties and tasks as assigned by store management