Ale Haus - Host

Ho-Chunk, Inc. is a reputable company operating within the hospitality and entertainment sector, known for its dedication to providing exceptional service and creating memorable experiences for its guests. The company values professionalism, ethical conduct, and team collaboration through a dynamic, guest-focused environment. Ho-Chunk, Inc. offers robust employee benefits such as federal employees medical coverage, full insurance options, a 401K plan with immediate vesting and company match, quarterly incentive programs, and paid vacation, holiday, and sick days. The organization embraces diversity and inclusion, committed to equal opportunity employment with preference given to persons of Indian descent as applicable by law.

The Host/Hostess position at Ho-Chunk Ale House is vital for ensuring a welcoming and smooth front-of-house operation. This role involves being the first point of contact for guests, providing a friendly greeting, managing seating arrangements, and maintaining an accurate seating chart across the restaurant, bar, and lounge areas. The Host or Hostess must efficiently coordinate the flow of the waitstaff and bus persons, update floor charts regularly, and assist with takeout orders as needed. The position requires effective communication with co-workers and supervisors to uphold high service standards and accommodate guest requests promptly. The role demands a neat, clean appearance and the ability to comply consistently with company policies and procedures.

The pay rate for this position is $16.00 per hour, and ongoing part-time night shifts and weekend opportunities are currently available. The work schedule may vary due to the nature of the hospitality and entertainment industry, requiring flexibility to meet the business's needs. Candidates must be at least 19 years of age and hold a high school diploma or equivalent. Previous customer service experience is preferred, along with familiarity with mobile devices and touch screen technology, including smartphones and tablets. Additional certifications such as a NE Gaming License, Food Handler, ServSafe, or TIPS Alcohol Certification are necessary due to the responsibilities involving the sale and service of alcoholic beverages.

This comprehensive role offers an opportunity to grow in a collaborative work environment focused on guest satisfaction and operational excellence. The Host/Hostess plays a critical part in maintaining the welcoming atmosphere and seamless operations that define the Ho-Chunk Ale House experience. The position does not require travel but demands physical mobility, agility, and the capacity to handle a busy, fast-paced environment safely and efficiently. Employees benefit from ongoing training and meetings aimed at enhancing skills and service quality. Ho-Chunk, Inc. fosters a respectful, supportive workplace emphasizing core competencies such as collaboration skills, guest focus, communication proficiency, flexibility, problem-solving, ethical conduct, and stress management. This role serves as a gateway to a rewarding career in hospitality with a stable employer who values and invests in its team members.