Airside Experience Specialist - FSD - Part Time

Sioux Falls, SD, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k)

critical illness insurance

Hospital Indemnity insurance

accident insurance

Identity Theft Protection

legal services

Paid Time Off

Tuition Reimbursement

Training and Development

Employee assistance program

Job Description

Signature Aviation is the world's largest global network of private aviation terminals, with more than 225 locations worldwide. As a premier hospitality organization and a certified Great Place to Work, Signature Aviation is committed to redefining private air travel by providing safe, convenient, and elevated experiences to guests. The company employs nearly 6,000 aviation professionals deeply dedicated to delivering excellence not only to guests but also to their communities. Signature Aviation values its employees and prioritizes their overall well-being and professional growth by offering a robust range of benefits, programs, and resources. With a strong corporate social responsibility ethos, the company actively engages in volunteering efforts, supports veterans, and fosters aviation education for the next generation.

The Airside Experience Specialist plays a crucial role at Signature Aviation, representing the face of the private aviation terminal. This role is responsible for delivering seamless, personalized, and welcoming experiences to every guest, crew member, and aircraft serviced at the terminal. It combines outstanding hospitality skills with hands-on operational support to ensure guests feel cared for from the moment their aircraft lands to departure. Operating within a fast-paced and luxury-driven environment, this position requires a service-first mindset, professionalism, and the adaptability to work in outdoor conditions around aircraft, including varying weather. The Airside Experience Specialist operates ground service equipment, performs a range of aircraft ground services such as fueling, de-icing, lavatory, ground power, and potable water services, as well as manages luggage and cargo handling. Responsibilities also include communication with guests, clients, vendors, and crewmembers to meet service needs effectively.

This role demands flexibility with scheduling, including the willingness to work nights, weekends, and holidays. It requires strong safety awareness, including the ability to identify potential hazards and to stop unsafe work conditions. The Specialist follows strict operational, safety, and guest service requirements in compliance with both Signature Aviation protocols and airport regulations, including physical and cyber security measures. Professional and courteous guest service is paramount, ensuring the highest level of satisfaction. The role plays a pivotal part in fueling handling, quality control, and maintaining accurate documentation. The Airside Experience Specialist must also maintain clean and secure ramp areas while providing safe shuttle transportation when required.

Driven by a commitment to excellence and hospitality, the Airside Experience Specialist position offers a unique opportunity for individuals passionate about aviation and customer service to thrive and grow within a dynamic, globally recognized company. This role is ideal for service-oriented individuals who enjoy fast-paced environments and take pride in the refinement of private air travel experiences.

Job Requirements

high school diploma or general education degree (GED)
minimum of 18 years of age
ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies
must be legally authorized to work in the jurisdiction of employment
excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
ability to pass a color vision test for purposes of inspecting aviation fuel
must possess a valid state driver’s license
in some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
must be able to exercise good judgment and follow directions/directives from supervisor/management

Job Qualifications

high school diploma or general education degree (GED)
minimum of 18 years of age
ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies
must be legally authorized to work in the jurisdiction of employment
excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
ability to pass a color vision test for purposes of inspecting aviation fuel
must possess a valid state driver’s license
in some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
must be able to exercise good judgment and follow directions/directives from supervisor/management
preferred: three (3) to six (6) months experience and/or training in aviation, customer service or other related field
or equivalent combination of education and experience and/or training
excellent guest service skills with an energetic, outgoing, and guest-obsessed personality capable of multitasking in a fast-paced environment
ability to read and comprehend safety rules, operating instructions, and procedure manuals in English
clear communication skills in English in person, via telephone, radio, and writing
ability to perform simple arithmetic such as addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, and time
physical ability to operate motor vehicles and ground support equipment safely and efficiently
critical thinking and reasoning ability to carry out multi-step instructions
excellent interpersonal skills for effective collaboration and guest service
computer skills to use email and learn company software
ability to successfully complete Signature’s training programs

Job Duties

work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures ensuring efficient and accurate communication through various methods to accomplish operational tasks
collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met
proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc
load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
maintain safe, clean, and secure ramps and operations
fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues
report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
follow emergency response procedures during critical events
understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport
create accurate records pertaining to time worked and activities and services performed