Airside Experience Specialist - FSD

Sioux Falls, SD, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

flexible spending accounts

Life insurance

Disability insurance

401(k)

critical illness insurance

Hospital Indemnity insurance

accident insurance

Identity Theft Protection

legal services

Paid Time Off

Paid Maternity Leave

Tuition Reimbursement

Training and Development

Employee assistance program

Job Description

Signature Aviation is the largest global network of private aviation terminals, with over 225 locations worldwide. Renowned as a premier hospitality organization and recognized as a Great Place to WorkTM, Signature Aviation is dedicated to redefining the standards of private air travel. Their mission revolves around delivering safe, convenient, and elevated experiences to a diverse clientele that includes private jet owners, operators, and their guests. With a robust team of nearly 6,000 aviation experts and enthusiasts, the company emphasizes excellence in service, operational safety, and community engagement. The culture at Signature Aviation is deeply rooted in taking care of its employees through comprehensive benefits, professional development opportunities, and community-focused initiatives such as veterans support and educational programs for future aviation professionals.

The role of an Airside Experience Specialist at Signature Aviation is vital in shaping the first and last impressions guests have of their private aviation journey. Positioned as the direct point of contact at the private aviation terminal, the specialist ensures every guest, crew member, and aircraft receives a seamless, personalized, and highly professional service. This position uniquely blends exceptional hospitality skills with operational responsibilities such as handling ground service equipment and performing critical aircraft ground services. It demands a hands-on approach to manage activities including aircraft fueling, de-icing, lavatory servicing, towing, marshalling, and the logistical coordination of catering and cargo.

This dynamic role requires flexibility in working hours, including nights, weekends, and holidays, while thriving in outdoor environments exposed to varying weather conditions. The Airside Experience Specialist plays a crucial role in maintaining safety and efficiency in airside operations, adhering strictly to established policies and standard operating procedures. The position demands excellent communication skills to ensure precise coordination with team members, guests, vendors, and aircraft crews. Additionally, specialists are accountable for enforcing strict safety protocols, emergency response procedures, and security measures, which cover physical security as well as cyber and data protection policies administered by both Signature Aviation and airport authorities.

Guest service is at the heart of this role, requiring a natural hospitality mindset, positive attitude, and an ability to multitask in a fast-paced, luxury-driven environment. The specialist is responsible not only for operating equipment safely but also for delivering a memorable and attentive customer experience. This includes courteous shuttle services, maintaining clean and secure ramp areas, and meticulous fuel handling with quality control and accurate documentation. The job offers a meaningful opportunity for professionals eager to engage in aviation-centric hospitality and operational excellence, making it an ideal position for those who love the energy of the runway and are passionate about private aviation service.

Job Requirements

High school diploma or general education degree (GED)
Minimum of 18 years of age
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
Must be legally authorized to work in the jurisdiction of employment
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
Ability to pass a color vision test for purposes of inspecting aviation fuel
Must possess a valid state driver’s license
In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
Must be able to exercise good judgment and follow directions/directives from supervisor/management

Job Qualifications

High school diploma or general education degree (GED)
Minimum of 18 years of age
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
Must be legally authorized to work in the jurisdiction of employment
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
Ability to pass a color vision test for purposes of inspecting aviation fuel
Must possess a valid state driver’s license
In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
Must be able to exercise good judgment and follow directions/directives from supervisor/management
Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field
or equivalent combination of education and experience and/or training
Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English
Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights
Ability to carry out multi-step instructions
Ability to deal with standardized situations with only occasional or no variables
Ability to get along and work well with others
Excellent interpersonal skills for effective collaboration with team members and service to guests
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Ability to use a computer and email, learn necessary company software, and pass computer-based training modules
Ability to successfully and timely complete Signature’s training programs

Job Duties

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks
Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing
Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks
Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
Maintain safe, clean, and secure ramps and operations
Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues and report concerns to the appropriate manager
Follow emergency response procedures during critical events
Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport
Create accurate records pertaining to time worked and activities and services performed