Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Paid holidays
Career Development
Job Description
The role of Wheelchair Supervisor is a critical position within the aviation and airport services industry, specifically designed to oversee the logistics and effective deployment of wheelchair services to passengers requiring special assistance. This includes managing employees who provide wheelchair support, handling necessary equipment, and coordinating with various airline systems to ensure smooth and efficient boarding and deplaning processes. The company hiring for this role is a specialist in airport and airline ground support services, committed to excellence in customer assistance, particularly for passengers who are visually impaired, deaf, or otherwise need additional help while traveling. This establishment operates in... Show More
Job Requirements
- Must be a local (in-state) resident
- Valid in-state driver's license
- Successfully pass pre-employment drug screen and background check
- Must be at least 18 years of age
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must complete ramp and SIDA training to obtain airport authority identification security
- Prior experience necessary working in a fast-paced environment under time constraints
- Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone
- Must be flexible
Job Qualifications
- Two plus years of relevant experience with customer service in addition to supervisory experience
- Excellent customer service skills
- Strong work ethic
- Ability to work in a team-oriented environment
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations
- Able to communicate information and instructions verbally and or via radio equipment
- Able to communicate effectively in a professional manner
- Able to work quickly and efficiently to meet tight time restrictions
- Must be open minded and ready to work as part of a detail-oriented team
Job Duties
- Ensures all employees have the correct information for their daily assignment
- Closely monitor hours used to run a lean and efficient operation
- Good decision-making skills to balance work hours with demands of the operation
- Prioritizes tasks and manages the turnaround of an aircraft from arrival to departure
- Respond to any emergencies and non-emergencies to efficiently come to a solution
- Ensure timely and efficient movement of resources according to daily time schedules and logistics
- Good writing skills to provide leadership and executive team with reports
- Record and maintain logs and reports of dispatch information
- Oversee all customer service issues related to bound customers to include resolution of any customer concerns
- Direct passengers through customs and immigration
- Handle all aspects of wheelchair support by operating a computerized system for boardings and arrivals
- Assist customers with a smile and friendly face anticipating their travel needs
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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