Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee travel privileges
Training and development opportunities
Job Description
The hiring establishment is an airline company that plays a crucial role in providing exceptional passenger services at the airport. This airline is committed to delivering seamless and positive travel experiences for passengers, ensuring that every journey begins with a warm welcome and excellent customer assistance. The airline operates in a fast-paced environment where meeting published departure goals is critical. Employees are expected to maintain a professional and positive image at all times, aligning with the airline's dedication to safety, efficiency, and outstanding customer service. As a customer service agent, you will be the first point of contact for passengers,... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Good communication skills and a friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to lift bags or items weighing between 50 and 70 pounds occasionally
- Ability to work nights, weekends, and holidays
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit card and personal check transactions accurately and conduct airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways prior to aircraft arrival and handle lifting, opening, closing, and securing aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Location
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