Airport Customer Service Agent

Philadelphia, PA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $17.00 - $20.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Travel Discounts

Job Description

This opportunity is with a dynamic airline company that prioritizes delivering exceptional airport customer service experiences to passengers. As a vital part of the airline's ground operations team, the company ensures seamless travel from check-in through boarding, focusing heavily on professionalism and efficiency. Known for its commitment to customer satisfaction, the airline offers an employment experience that values dependability, clear communication, and customer care in one of the world's busiest and most fast-paced environments. The airline operates in a challenging airport setting where time-sensitive duties impact operational success and passenger satisfaction.

The role of Customer Service Agent is ... Show More

Job Requirements

Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
Ability to read, speak, and understand the English language
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays

Job Qualifications

High school diploma, GED, or equivalent work experience
Ability to read, speak, and understand English
Good communication skills and a friendly, outgoing personality
Entry-level computer skills
Ability to work nights, weekends, and holidays

Job Duties

Greet and assist customers in a prompt, friendly, and courteous manner over the phone and in person
Announce both incoming and outbound flights
Handle credit cards and personal check transactions accurately and conduct airline close-out procedures
Accept and process checked baggage weighing up to 100 lbs and place it on conveyor belts
Operate jetways to position them prior to aircraft arrival and manage aircraft doors
Use airline computer systems to provide flight information, ticketing, lost or damaged baggage documentation, and cargo tracking
Stand and work in one location for up to four hours at a time
Escort unaccompanied minors and disabled passengers throughout the airport
Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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