Airport Customer Service Agent

El Paso, TX, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $16.00 - $18.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Job Description

The hiring establishment is a dynamic and high-energy airport customer service provider dedicated to delivering an exceptional passenger experience from the moment travelers arrive at the airport until they board their flight. Known for its commitment to professionalism and efficiency, this company plays a crucial role in the aviation industry by facilitating smooth, timely, and friendly service for airline passengers. As a customer service agent at this establishment, you will become the first point of contact for passengers, setting the tone for their entire airport journey.

This company operates in a fast-paced environment where teamwork, attention to detail, and excellent ... Show More

Job Requirements

Must be at least 18 years of age
must have a high school diploma, GED, or equivalent work experience
ability to read, speak, and understand the English language
ability to stand for long periods of time
must possess good communication skills and a friendly, outgoing personality in person and via telephone
possess entry-level computer skills
occasionally lift bags or items weighing between 50 and 70 pounds
pass an extensive post offer pre-employment background check including fingerprinting and a criminal history record check required by federal law
must be able to work nights, weekends, and holidays

Job Qualifications

High school diploma, GED, or equivalent work experience
proficiency in English language skills including reading, speaking, and understanding
good communication skills
friendly and outgoing personality in person and via telephone
entry-level computer skills
ability to stand for extended periods
ability to occasionally lift bags or items weighing between 50 and 70 pounds

Job Duties

Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
announce both incoming and outbound flights
handle credit cards and personal check transactions with accuracy and conduct the appropriate airline close out procedures
accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
operate jetways to position prior to aircraft arrival and lift, open, close, and secure aircraft doors
use airline computer systems to provide flight information, ticketing, lost or damaged baggage documentation, and cargo tracking
stand and work in one location for up to four hours at a time
escort unaccompanied minors and disabled passengers throughout the airport
work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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