Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
This job opportunity is provided by an established airline or airport services company that plays a vital role in ensuring smooth, efficient, and pleasant experiences for airline passengers. The company is committed to delivering top-quality customer service by focusing on airport operations and passenger assistance. Specializing in various facets of airport customer interactions, this organization prides itself on maintaining a professional environment where providing effective communication, courtesy, and timely service is of utmost importance.
The role being offered is for a Customer Service Agent who functions as the first point of contact and the welcoming face to passengers upo... Show More
The role being offered is for a Customer Service Agent who functions as the first point of contact and the welcoming face to passengers upo... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Good communication skills and friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to read, speak, and understand the English language
- Experience in a customer service role is preferred but not required
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and perform appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
- Operate jetways to position prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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