Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
employee discount
training programs
flexible scheduling
career advancement
Job Description
This job opportunity is with an established airline or airport service provider that plays a key role in passenger experience from the moment travelers arrive at the airport. The company is dedicated to delivering excellent customer service, ensuring passengers enjoy a smooth and professional airport experience. Known for its commitment to safety, punctuality, and customer satisfaction, this organization upholds high standards in all aspects of airport operations. Employment in this position is typically full-time and may offer competitive hourly wages or salaries consistent with industry norms for customer-facing aviation roles.
The position of Customer Service Agent is vital as... Show More
The position of Customer Service Agent is vital as... Show More
Job Requirements
- Must be at least 18 years of age
- must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- ability to read, speak, and understand the English language
- ability to stand for long periods of time
- must possess good communication skills and a friendly, outgoing personality in person and via telephone
- possess entry-level computer skills
- occasionally lift bags or items weighing between 50 and 70 pounds
- pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma or GED
- experience in customer service preferred
- basic computer skills
- ability to communicate effectively both verbally and in writing
- proficiency in English
- ability to remain calm and professional under pressure
- physical ability to lift moderate weights
- attention to detail
- ability to work independently
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- announce both incoming and outbound flights
- handle credit card and personal check transactions with accuracy and properly account for all collections and conduct appropriate airline close out procedures
- accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
- use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- stand and work in one location for up to four hours at a time
- escort unaccompanied minors and disabled passengers throughout the airport
- work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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