Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training opportunities
Job Description
The hiring establishment is a dynamic and customer-focused airline company operating within the fast-paced airport environment. With a commitment to delivering exceptional passenger service and a seamless travel experience, this company takes pride in its dedicated team of professionals who serve as the critical first point of contact for travelers. As an airline business, the company operates daily flights, emphasizing timely departures and arrivals alongside impeccable customer interaction standards.
The role open is for a Customer Service Agent, a vital position that ensures passengers receive the best possible airport experience from start to finish. This is a full-time role demanding pro... Show More
The role open is for a Customer Service Agent, a vital position that ensures passengers receive the best possible airport experience from start to finish. This is a full-time role demanding pro... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Possess good communication skills and a friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to work nights, weekends, and holidays
- Ability to work independently without direct supervision
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Escort unaccompanied minors and disabled passengers throughout the airport
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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