Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $20.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs

Job Description

The hiring establishment is a dynamic and customer-centric airline company that values delivering exceptional airport experiences to passengers. As a leading player in the aviation industry, the company is dedicated to ensuring that every traveler's journey begins and ends with professionalism, efficiency, and friendly service. With a commitment to safety, punctuality, and passenger satisfaction, the airline maintains a highly trained staff to manage all aspects of the airport process. This environment thrives on teamwork, rapid problem-solving, and high standards, catering to daily flights across numerous destinations. The company offers positions that encompass various facets of customer interaction from ticketing to... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Good communication skills
  • Friendly and outgoing personality in person and via telephone
  • Entry-level computer skills
  • Ability to read, speak, and understand English
  • Ability to stand for long periods of time
  • Ability to occasionally lift bags or items between 50 and 70 pounds

Job Duties

  • Greet and assist customers promptly, friendly, and courteously over the phone and in person
  • Announce both incoming and outbound flights
  • Handle credit card and personal check transactions accurately and perform airline close-out procedures
  • Accept and process checked baggage weighing up to 100 pounds and place on conveyor belts
  • Operate jetways by positioning them prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • Stand and work in one location for up to four hours
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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