Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Job Description
The hiring establishment is an airport services provider specializing in customer service roles that significantly impact the passenger experience. This company operates within the travel and transportation industry, specifically focusing on airport passenger assistance and airline ground support. Their primary goal is to ensure passengers receive exceptional service from the moment they enter the airport until they board their aircraft. The company prides itself on maintaining high standards of professionalism, efficiency, and friendliness in a fast-paced airport environment where timely operations are crucial.
This particular position is that of a Customer Service Agent, a pivotal role that serves... Show More
This particular position is that of a Customer Service Agent, a pivotal role that serves... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand English effectively
- Good communication skills with a friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to work in a fast-paced environment with time constraints
- Ability to operate airline computer and ticketing systems accurately
- Physical capability to stand for long periods and occasionally lift items weighing 50 to 70 pounds
- Demonstrated professional and positive demeanor
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position prior to aircraft arrival and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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