Airport Customer Service Agent

Job Overview

clock

Compensation

Type:
Hourly
Rate:
Range $17.00 - $20.00
clock

Work Schedule

Weekend Shifts
Night Shifts
diamond

Benefits

Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts

Job Description

The hiring establishment is a reputable airline company dedicated to providing exceptional air travel experiences to passengers worldwide. Known for its commitment to safety, customer service, and operational excellence, this airline operates in a fast-paced and dynamic environment where passenger satisfaction is paramount. The company values professionalism, teamwork, and a customer-first approach, making it an excellent place for individuals passionate about the aviation industry and eager to contribute to seamless airport experiences. This organization fosters a culture of continuous learning and development, ensuring that every employee is equipped with the skills and knowledge to excel in their roles and grow... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Good communication skills and friendly, outgoing personality
  • Entry-level computer skills
  • Ability to stand for long periods
  • Ability to lift bags or items weighing between 50 and 70 pounds

Job Duties

  • Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • Announce both incoming and outbound flights
  • Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs and place them on conveyor belts
  • Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • Stand and work in one location for up to four hours at a time
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

Loading...
We didn't receive the exact location for this job posting,
please contact the employer.