Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
This job opportunity is with a well-established company operating in the aviation industry, specifically focusing on providing exceptional customer service to passengers at airports. The company is recognized for its commitment to excellence and professionalism in managing passenger services, ensuring a smooth and positive experience from check-in to boarding. As a customer service agent, you become the first face passengers interact with upon arriving at the airport, playing a vital role in setting the tone for their entire travel experience. The company values employees who uphold a professional demeanor, exhibit strong communication skills, and thrive in a fast-paced environment with... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Ability to stand for long periods of time
Job Duties
- Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Must be able to announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
- Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Able to stand and work in one location for up to four hours at a time
- You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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