Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Travel Discounts
Training and development programs
flexible scheduling

Job Description

The hiring company is a leading airline customer service provider known for delivering exceptional passenger experiences at airports. This company plays a crucial role in ensuring smooth and efficient transit for travelers, from the moment they enter the airport until they board their flights. The organization prides itself on maintaining professionalism, reliability, and a customer-centric approach, making every passenger feel valued and cared for throughout their journey. Given the fast-paced and dynamic nature of the aviation industry, the company emphasizes thorough training and support for its staff to uphold high standards of service and operational excellence.

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Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand English
  • Good communication skills
  • Friendly and outgoing personality in person and via telephone
  • Entry-level computer skills

Job Duties

  • Greet and assist customers promptly, friendly, and courteously over phone and in person
  • Announce both incoming and outbound flights
  • Handle credit card and personal check transactions accurately and perform airline close out procedures
  • Accept and process checked baggage up to 100 lbs and place on conveyor belts
  • Operate jetways to position prior to aircraft arrival and manage aircraft doors
  • Use airline computer systems for flight information, ticketing, baggage documentation, and cargo tracking
  • Stand and work in one location up to four hours
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Location

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