Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
career advancement

Job Description

The hiring establishment is a well-regarded airline company committed to delivering an exceptional passenger experience from the moment customers arrive at the airport. Operating within the fast-paced and dynamic environment of air travel, this airline is focused on ensuring that every aspect of the passenger journey is smooth, safe, and enjoyable. With a strong emphasis on customer satisfaction, operational excellence, and safety protocols, the company has built a reputation for reliability and professionalism in the airline industry. The airline offers a diverse range of flight routes connecting various domestic and international destinations, supported by a dedicated team of professionals skilled... Show More

Job Requirements

  • must be at least 18 years of age
  • must have a high school diploma ged or equivalent work experience and a high degree of attention to detail
  • ability to read speak and understand the english language
  • ability to stand for long periods of time
  • must possess good communication skills and a friendly outgoing personality in person and via telephone
  • possess entry-level computer skills
  • occasionally lift bags or items weighing between 50 and 70 pounds
  • pass an extensive post offer pre-employment background check including fingerprinting and a criminal history record check required by federal law
  • must be able to work nights weekends and holidays

Job Qualifications

  • high school diploma or equivalent
  • good communication skills
  • friendly outgoing personality
  • entry-level computer skills
  • ability to speak read and understand english
  • ability to work flexible hours including nights weekends and holidays

Job Duties

  • greet and assist all customers in a prompt friendly and courteous manner over the phone and in person
  • announce both incoming and outbound flights
  • handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
  • accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
  • operate jetways to place them in position prior to aircraft arrival and lift open close and secure aircraft doors
  • use airline computer systems to provide flight arrival and departure information ticketing and flight boarding documents lost or damaged baggage documentation and cargo tracking information
  • stand and work in one location for up to four hours at a time
  • escort unaccompanied minors and disabled passengers throughout the airport
  • work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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