Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Employee Discounts

Job Description

The hiring establishment is an airport ground services provider dedicated to enhancing the air travel experience for passengers. This company plays a crucial role in facilitating smooth operations at the airport by offering top-tier customer service and operational support from check-in through boarding. As a company embedded within the fast-paced and dynamic air travel industry, it emphasizes professionalism, efficiency, and a customer-centric approach to service. The organization prides itself on employing individuals who can uphold these values while managing multiple responsibilities simultaneously in an ever-changing environment. Its core mission is to offer passengers comfort, assistance, and accuracy in flight-related processes,... Show More

Job Requirements

  • must be at least 18 years of age
  • must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
  • ability to read, speak, and understand the English language
  • ability to stand for long periods of time
  • must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • possess entry-level computer skills
  • occasionally lift bags or items weighing between 50 and 70 pounds
  • pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • must be able to work nights, weekends, and holidays

Job Qualifications

  • high school diploma, GED, or equivalent work experience
  • good communication skills and a friendly, outgoing personality in person and via telephone
  • entry-level computer skills
  • ability to read, speak, and understand the English language

Job Duties

  • greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • announce both incoming and outbound flights
  • handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
  • accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
  • operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • stand and work in one location for up to four hours at a time
  • escort unaccompanied minors and disabled passengers throughout the airport
  • work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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