Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Travel Discounts
Job Description
This position is with a leading airline company committed to delivering exceptional customer service and a seamless airport experience. The airline is renowned for its dedication to passenger satisfaction, operational excellence, and maintaining a professional image throughout its services. As a well-established entity in the aviation industry, the company prioritizes ensuring that every passenger's journey begins and ends with a positive interaction, emphasizing professionalism and efficiency.
The role of a Customer Service Agent is crucial as they serve as the first point of contact for passengers at the airport. This position involves a variety of responsibilities, including checking in ... Show More
The role of a Customer Service Agent is crucial as they serve as the first point of contact for passengers at the airport. This position involves a variety of responsibilities, including checking in ... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma or GED or equivalent work experience
- Entry-level computer skills
- Good communication skills
- Friendly and outgoing personality in person and via telephone
- Ability to read, speak, and understand English
- Ability to stand and work for extended periods
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place them on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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