Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Career advancement opportunities

Job Description

About the Hiring Establishment: This position is offered by a leading airline company dedicated to providing exceptional passenger experiences from the moment travelers arrive at the airport. As a prominent player in the aviation industry, the company prides itself on delivering efficient, reliable services that prioritize customer satisfaction and safety. Known for its commitment to high standards of service, the airline operates in a fast-paced environment where the professionalism and demeanor of every employee contribute significantly to the overall travel experience. The company fosters a culture of teamwork, continuous learning, and outstanding customer care, actively investing in training and development... Show More

Job Requirements

  • Must be at least 18 years of age
  • must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
  • ability to read, speak, and understand the English language
  • ability to stand for long periods of time
  • must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • possess entry-level computer skills
  • occasionally lift bags or items weighing between 50 and 70 pounds
  • pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • proficiency in English with the ability to read, speak, and understand the language
  • good communication skills and a friendly, outgoing personality
  • entry-level computer skills
  • ability to lift items weighing between 50 and 70 pounds
  • ability to stand for long periods
  • ability to work nights, weekends, and holidays

Job Duties

  • Greet and assist customers promptly and courteously both in person and over the phone
  • announce incoming and outbound flights
  • handle credit card and personal check transactions with accuracy and properly account for all collections and conduct appropriate airline close out procedures
  • accept and process checked baggage weighing up to 100 pounds and place on conveyor belts
  • operate jetways including positioning prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
  • use airline computer systems to provide flight information, ticketing and boarding documents, lost or damaged baggage documentation, and cargo tracking
  • stand and work in one location for up to four hours at a time
  • escort unaccompanied minors and disabled passengers throughout the airport
  • work independently without direct supervision

Job Location

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