Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Benefits
Base pay starting at $17.20 plus $5.36 healthcare stipend
Daily Pay
flight benefits
Company-provided uniforms
401K Matching
Medical insurance
Dental Insurance
Vision Insurance
Job Description
This opportunity is offered by a reputable airline customer service division, dedicated to providing exceptional travel experiences at airports. The company operates within the aviation industry, focusing on a wide range of airport customer services that ensure smooth and efficient processing of passengers. Known for its commitment to safety, punctuality, and customer satisfaction, this airline customer service team is an essential part of the overall travel ecosystem, offering critical hands-on support to air travelers from check-in to boarding.
The role of a Customer Service Agent within this airline is pivotal, as these agents serve as the first point o... Show More
The role of a Customer Service Agent within this airline is pivotal, as these agents serve as the first point o... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Proficient entry-level computer skills
- Excellent communication skills with a friendly and outgoing personality
- Ability to read, speak, and understand English
- Experience handling customer service inquiries is preferred but not required
- Ability to work effectively in a fast-paced environment
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place them on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Location
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