Airport Curbside Concierge Check-in Agent

Bags, a Metropolis company, is a prominent leader in the travel and mobility service industry focused on transforming airport experiences across North America and Europe. As part of the largest mobility network in North America, Bags combines cutting-edge technology with a customer-first approach to deliver seamless and stress-free travel experiences, primarily at airports. Their extensive network includes over 23,000 employees operating across more than 4,000 locations, making them a major player in the travel and hospitality sector. This comprehensive reach allows the company to provide vital services such as baggage handling, check-in assistance, and other critical touchpoints that significantly reduce the hassle and complexity associated with traditional travel methods. Bags prioritizes innovation and efficiency while emphasizing a high standard of customer service to ensure that every traveler’s journey feels effortless and efficient from start to finish.

The role of a Curbside Concierge - Airline Check-in Agent at Bags is an essential position that directly impacts the customer travel experience at busy airport curbside locations. This role involves securely handling and processing passenger luggage in compliance with the Transportation Security Administration (TSA) standards, issuing boarding passes, and tagging bags accurately for departing flights. The Curbside Concierge plays a critical role in providing travelers with timely and accurate information regarding flight details, locations, and directions, which is integral to maintaining a smooth flow of airport operations and customer satisfaction. The role demands a high level of professionalism, friendly engagement, and responsiveness in a fast-paced, high-volume environment where excellent communication skills are paramount.

This physically demanding job requires employees to be outdoors 100% of the time, often in varying weather conditions, and to manage luggage weighing up to 70 pounds, including pushing luggage cages of approximately 100 pounds. The position also requires on-the-job security training and the ability to obtain all necessary airport badges. The Curbside Concierge is expected to uphold the highest safety, security, and hazardous material handling procedures through comprehensive annual training offered by Bags and their airline partners.

Applicants will find that this role offers a competitive salary starting at $17.00 per hour with the additional opportunity to earn tips. Moreover, this position includes eligibility for a comprehensive benefits package consisting of medical, dental, vision, flexible spending accounts, long and short-term disability, life and accident insurance, 401k, and paid time off. Bags fosters an inclusive work environment with a commitment to equal opportunity employment and a respectful, harassment-free workplace, offering candidates a supportive culture where their contributions are valued and their career development supported.