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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
long-term disability
short-term disability
Life insurance
accident insurance
401k
Paid Time Off
Job Description
Bags, a Metropolis company, is a prominent leader in the travel and mobility service industry focused on transforming airport experiences across North America and Europe. As part of the largest mobility network in North America, Bags combines cutting-edge technology with a customer-first approach to deliver seamless and stress-free travel experiences, primarily at airports. Their extensive network includes over 23,000 employees operating across more than 4,000 locations, making them a major player in the travel and hospitality sector. This comprehensive reach allows the company to provide vital services such as baggage handling, check-in assistance, and other critical touchpoints that significantly reduce... Show More
Job Requirements
- Follow company appearance guidelines
- Ability to lift up to 70 lbs
- Ability to push luggage cages weighing approximately 100 lbs
- Ability to work outdoors in all weather conditions
- Ability to stand for up to eight hours continuously
- Ability to regularly lift, carry, reach, push, and pull up to 75 lbs
- Ability to occasionally bend, squat, and kneel
- Ability to walk up to 50% of the time
- Clean-shaven policy for all men except fully grown facial hair
- No visible tattoos or body piercings allowed unless covered
- Must wear clean and well-maintained approved uniforms
- Possess excellent hand and finger dexterity
- Ability to use verbal and written communication proficiently
- Ability to move quickly and adjust vision as required
Job Qualifications
- Ability to work early morning shifts
- At least six months of face-to-face guest service experience preferred
- Data entry or computer experience preferred
- Clear communication skills with guests and clients
- Ability to work outdoors in various weather conditions
- Knowledge of airline or travel industry preferred
- Eligibility to work in the United States
- Successful completion of pre-employment criminal background screening
- Successful completion of pre-employment drug testing
Job Duties
- Greet guests warmly as they approach the desk
- Assist guests with checking in luggage to appropriate airlines
- Verify guest flight itinerary and number of bags
- Input guest information for new users
- Process check-in and charge credit cards as per airline policies
- Weigh bags and handle fees for overweight luggage
- Appropriately tag guest luggage with destination tags
- Provide boarding passes, luggage claim tickets, and receipts
- Secure luggage immediately after processing
- Maintain excellent verbal and written communication
- Uphold a friendly and professional demeanor
- Organize and stock the concierge desk
- Manage guest payment transactions
- Answer telephones and respond to guest questions
- Perform simple arithmetic calculations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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