Airport Curbside Concierge Check-in Agent

Bags, a Metropolis company, is a leading provider in the mobility and travel service industry, committed to transforming the travel experience for millions of passengers across North America and Europe. As part of the largest mobility network in these regions, Bags leverages innovative technology combined with a customer-first mindset to streamline and simplify the complexities of air travel. With over 23,000 employees operating in more than 4,000 locations, Bags is dedicated to optimizing key touchpoints such as baggage handling and check-in processes, significantly reducing the stress and inconvenience commonly associated with traditional travel. Their mission is to make every moment matter for people on the go, from curbside to gate, ensuring efficiency, convenience, and safety throughout the journey.

The role of the Curbside Concierge - Airline Check-in Agent is a pivotal position within the Bags team, charged with delivering outstanding service to airline passengers at busy airport curbside locations. This role requires an individual who is customer-focused and attentive to detail, tasked with handling passenger luggage according to Transportation Security Administration (TSA) standards, issuing boarding passes, and tagging baggage for departing flights. It is a physically demanding role that involves standing for extended periods, lifting heavy luggage up to 70 pounds, and working in various weather conditions. Candidates must also be capable of managing credit card transactions and navigating complex safety and security protocols including HAZMAT and Dangerous Goods guidelines.

The Curbside Concierge will be the face of the company for many travelers, greeting guests warmly, assisting with luggage check-in, ensuring accurate information processing, and providing general assistance such as flight updates and directions. This role demands excellent communication skills, professionalism, and the ability to operate efficiently in a fast-paced, high-volume environment. Personnel are expected to maintain a positive and friendly demeanor while upholding client and company values and safety standards.

This employment opportunity offers a competitive hourly wage of $11.00 plus tips, reflecting the role's responsibilities and customer interaction. Bags also provides a comprehensive benefits package for eligible employees, including medical, dental, and vision plans, flexible spending accounts, life and accident insurance, disability coverage, 401k savings plan, and paid time off. The employer is an equal opportunity organization and places a high emphasis on diversity and inclusivity in the workforce.

Overall, the Curbside Concierge position at Bags offers a dynamic and rewarding work environment for individuals passionate about travel, customer service, and logistics. Candidates interested in joining a company with a strong commitment to safety, innovation, and exceptional guest experience will find this role to be a perfect fit. It represents a unique chance to be part of a renowned company that is reimagining how people move through their journeys, making travel smoother, safer, and more enjoyable.