Airport Curbside Concierge Check-in Agent

Bags is a company operating under the Metropolis umbrella, renowned for being a key player within the largest mobility network in North America. Specializing in transforming the travel experience, particularly in airport environments, Bags dedicates itself to making every moment count for travelers on the go. The company leverages cutting-edge technology combined with a strong customer-first mindset, aiming to streamline critical travel processes such as baggage handling, check-in procedures, and other essential passenger touchpoints from curbside to gate. By doing so, Bags reduces the stress traditionally associated with travel and enhances the journey flow for millions of travelers.

As a prominent company with over 23,000 employees across more than 4,000 locations in North America and Europe, Bags is committed to continually reimagining how people move through their travel experiences. The firm’s vision embraces saving time, minimizing hassle, and ensuring that travel is as effortless and efficient as possible for every customer they serve.

The role of Curbside Concierge - Airline Check-in Agent plays a vital part within this mission. This position is predominantly based at busy airport curbside locations, working closely with airline passengers to assist in checking their luggage and issuing boarding passes efficiently and securely. A typical day includes greeting guests warmly, confirming flight itineraries and luggage details, securely tagging luggage, processing payments for baggage fees, and providing passengers with boarding passes and luggage claim tickets. These responsibilities ensure that travelers receive exceptional service while adhering to strict regulatory standards, including those set forth by the Transportation Security Administration (TSA).

This role is highly customer-facing and requires the agent to maintain a positive and professional demeanor in a dynamic, fast-paced environment. The Curbside Concierge must be rigorously trained in safety, security, dangerous goods, and hazardous materials protocols. Employees receive annual training to stay current with these critical standards, ensuring safety and compliance at all times. Because this role requires working in various weather conditions and entails physical activity such as lifting and pushing luggage carts weighing up to 100 pounds, candidates must possess a strong level of physical fitness and stamina.

This hourly position offers a wage starting at $11.00 per hour plus tips, providing an opportunity to earn additional income based on performance and guest interaction. Eligible employees can also take advantage of a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending accounts, long and short-term disability, life and accident insurance, 401(k), and paid time off. Bags is an equal opportunity employer committed to fostering an inclusive workplace where every employee is valued regardless of race, color, age, gender, or other protected classifications.

Working as a Curbside Concierge demands excellent communication skills, both verbal and written, as agents regularly interact with diverse clientele and must provide clear and accurate information. They must manage guest payments efficiently, handle data entry, and meet airline and company policies meticulously. With physical requirements including long periods of standing, walking, bending, lifting, and working outdoors in all weather conditions, this role suits individuals who enjoy active work within fast-moving environments. The company’s appearance guidelines emphasize presenting a professional business image at all times, including uniform standards and grooming requirements.

If you thrive in a hands-on role that combines customer service excellence, operational efficiency, and safety compliance in a vibrant airport setting, this position at Bags offers a rewarding career path with ample room for professional growth and development. Join Bags and play a crucial role in revolutionizing how we travel, one streamlined and stress-free journey at a time.