Airport Curbside Concierge Check-in Agent

Pearland, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $15.00

Benefits

Medical

Dental

Vision

flexible spending accounts

long term disability

short term disability

Life insurance

accident insurance

401k

Paid Time Off

Job Description

Bags, a Metropolis company, is dedicated to enhancing the travel experience for a world on the go. As an integral part of the largest mobility network in North America, Bags combines cutting-edge technology with a customer-first mindset, focusing especially on airport services. The company operates across more than 4,000 locations in North America and Europe, employing over 23,000 individuals committed to reimagining how people navigate their journeys. From curbside to gate, Bags aims to streamline baggage handling, check-in, and other key travel touchpoints, eliminating traditional travel stress and making every step effortless and efficient.

The role of a Curbsid... Show More

Job Requirements

Follow company appearance guidelines
Ability to lift up to 70 lbs
Ability to push luggage cages both empty and full
Ability to stand for up to eight hours at a time
Ability to work outdoors in all weather conditions
Tolerance for continued vehicle noise and large group noises
Ability to frequently lift, carry, reach, push, and pull up to 75 lbs
Ability to occasionally bend, squat, and kneel
Ability to walk up to 50% of the time
Maintain a professional business-like image
Men must be clean shaven except for fully-grown mustache, beard, or goatee
No visible tattoos or body piercings, or tattoos must be covered
Wear clean, well-maintained approved uniforms
Additional requirements as specified by management

Job Qualifications

Ability to work in early morning rotations
Minimum six months experience in face-to-face guest service preferred
Data entry or computer experience preferred
Ability to communicate clearly with guests and clients
Ability to work in outside weather conditions
Knowledge of airline or travel industry preferred
Eligibility to work in the United States
Successful completion of pre-employment criminal background screening
Successful completion of pre-employment drug testing

Job Duties

Immediately and warmly greet guests as they approach the desk
Assist guests with check-in of luggage to appropriate airlines
Verify guest flight itinerary and number of bags being checked
Input guest information for first-time users
Process check-in of guests' bags including charging credit cards as per airline requirements
Weigh guests' bags to verify appropriate weight and manage overweight fees
Tag guest luggage with destination tags
Provide boarding passes, luggage claim tickets, and receipts to guests
Secure luggage immediately upon acceptance and processing
Maintain excellent verbal and written communication skills
Maintain a positive, friendly, and professional manner
Organize and stock the concierge desk
Uphold clients' guest service guidelines and values
Manage credit card payments received from guests
Answer telephones and guest questions
Manage simple addition calculations

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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