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Airport Curbside Concierge Check-in Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Long/Short Term Disability
Life insurance
accident insurance
401k Retirement Plan
Paid Time Off

Job Description

Bags, a Metropolis company, is a pioneering artificial intelligence company dedicated to revolutionizing the real-world parking experience through advanced computer vision technology. By enabling checkout-free parking, Bags eliminates the hassle of tickets, machines, apps, and credit cards, allowing customers to simply drive in and drive out with ease. As the largest parking network in America, Bags operates with over 23,000 employees across more than 4,000 locations throughout North America and Europe, setting a new standard in mobility and convenience. The company is committed to reinventing parking as an essential daily activity, impacting millions of lives by providing seamless and innovative... Show More

Job Requirements

  • Follow company appearance guidelines
  • Ability to lift up to 70 lbs
  • Must be able to push luggage cages both empty (approximately 100 lbs) and full
  • Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc)
  • Continued vehicle noise including vehicle horns, multiple conversations and large group noise
  • Standing 100%. Must be able to stand for up to eight (8) hours at a time
  • Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs
  • Will occasionally (11-33%) be required to bend, squat, and kneel
  • Walking 50%

Job Qualifications

  • Ability to work in the early morning rotation
  • At least 6 months experience in a face-to-face guest service position preferred
  • Data entry and/or computer experience preferred
  • Ability to communicate clearly with guests and clients
  • Ability to work in outside weather conditions required
  • Knowledge of the airline or travel industry preferred
  • Must be eligible to work in the United States
  • Must successfully pass the pre-employment criminal background screening
  • Must pass pre-employment drug testing process

Job Duties

  • Immediately and warmly greet guests as they approach the desk
  • Assist guest with check-in of luggage to appropriate airlines
  • Verify the guest flight itinerary and number of bags being checked
  • Input guest information for those who have not previously enrolled in the process
  • Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements
  • Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags
  • Appropriately tag guest luggage with destination tags
  • Provide boarding pass, luggage claim tickets and receipt (if applicable) to guests before they leave desk
  • Immediately upon accepting luggage and completion of processing guest, secure luggage
  • Must possess excellent verbal and written communication skills
  • Maintain a positive, friendly and professional manner at all times
  • Organize and stock the Concierge desk
  • Uphold clients guest service guidelines and values
  • Need to be able to manage payments (credit card) received from guests
  • Answer telephones and guest questions
  • The ability to manage simple addition

Job Location

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