Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Professional Development
equal opportunity employment
Job Description
Alliance Ground International (AGI) is a premier provider of personalized airport services through its brand Airport Butler, operating in approximately 25 airports across the United States and Canada. AGI specializes in offering customized, independent concierge solutions designed to enhance the airport experience for travelers seeking extra care and attention beyond the standard airline services. The company caters to a diverse clientele that includes executives, inexperienced travelers, families, senior citizens, celebrities, and small group travelers. AGI prides itself on delivering an unsurpassed level of service and professionalism, ensuring that each client’s journey through the airport is seamless and stress-free. With a... Show More
Job Requirements
- high school diploma or equivalent
- two years experience in delivering luxury vip type services to high-end customers and or airport airline hospitality service experience
- must possess current authorization to work in the us and a valid driver's license
- must own smartphone with a mobile operating system of android 5+ or apple 11+ and be willing to download apps required by agi airport butler for operational and data privacy purposes
- excellent written and communication skills
- must wear company uniform as outlined and conform to all grooming standards
- must be flexible in work schedule to match the demand for services to include nights weekends and holidays
- must be able to stand and walk for long periods of time and lift up to 70 lbs
- ability to work under pressure with minimal supervision
- high proficiency of computer and smartphone skills including smartphone applications
- ability to read and interpret documents such as operating and procedural manuals
- must after training be able to efficiently use airport butler's automated reservation system scheduling application and communication technology
Job Qualifications
- high school diploma or equivalent
- two years experience in delivering luxury vip type services to high-end customers and or airport airline hospitality service experience
- must possess current authorization to work in the us and a valid driver's license
- must own smartphone with a mobile operating system of android 5+ or apple 11+ and be willing to download apps required by agi airport butler for operational and data privacy purposes
- excellent written and communication skills
- must wear company uniform as outlined and conform to all grooming standards
- must be flexible in work schedule to match the demand for services to include nights weekends and holidays
- must be able to stand and walk for long periods of time and lift up to 70 lbs
- ability to work under pressure with minimal supervision
- high proficiency of computer and smartphone skills including smartphone applications
- ability to read and interpret documents such as operating and procedural manuals
- must after training be able to efficiently use airport butler's automated reservation system scheduling application and communication technology
Job Duties
- ensure a seamless end-to-end airport experience ensuring total customer satisfaction
- check-in drivers ensure they are on time and at the correct location to meet the client
- ensure drivers are in complete uniform and are professional in appearance
- greet the client in a friendly professional manner and escort them to their driver limo
- exhibit utmost confidentiality with clients and client information
- knowledge of the airport layout to assist clients
- work closely with and report to the director of Airport Butler
- greet client's curbside upon arrival to the airport assist with the check-in process stay with the client assisting in their needs until they are safely onboard and on their way to the next destination
- greet arriving clients at the gate assist with luggage collection and ensure they connect with their appropriate ground transportation
- assist with check-in and ticketing
- assist with baggage collection or drop-off
- assist clients with connecting flights as needed
- knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities restaurants lounges shops restrooms airline ticket counter and gate information etc
- assist with arranging for pre-boarding flight
- communicate with the guest experience center (GEC)
- develop and maintain professional rapport with regulating agencies and airlines within the airport
- maintain strict adherence to escorting protocol within the airport
- utilize Airport Butler systems to manage service details and communicate with clients
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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