Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Alliance Ground International is a leading provider of specialized airport services, catering to the needs of travelers in approximately 25 airports across the United States and Canada. This company is known for delivering high-quality, independent concierge services that are not tied to any airline, offering a customized and personalized experience for a diverse clientele. Their clients primarily include corporate executives, families, senior citizens, celebrities, inexperienced travelers, and small groups who desire extra care and convenience during their airport journeys. Alliance Ground International prides itself on its exceptional customer service, reliability, and attention to every detail that ensures a smooth airport... Show More
Job Requirements
- High school diploma or equivalent
- current authorization to work in the US
- valid driver’s license
- ownership of a smartphone (Android 5+ or Apple 11+) and willingness to download company apps
- excellent written and communication skills
- ability to wear company uniform and adhere to grooming standards
- flexibility to work nights, weekends, and holidays
- ability to stand and walk for long periods and lift up to 70 lbs
- ability to work under pressure with minimal supervision
- proficiency in computer and smartphone skills
- ability to read and interpret manuals
- ability to use Airport Butler systems after training
- two years experience in luxury or VIP services or airport/airline hospitality
Job Qualifications
- High school diploma or equivalent
- two years experience in luxury or VIP services or airport/airline hospitality
- excellent written and communication skills
- proficiency with smartphone and computer applications
- ability to read and interpret operating and procedural documents
- ability to work under pressure with minimal supervision
- able to use Airport Butler automated reservation and scheduling systems after training
Job Duties
- Greet clients curbside upon arrival and assist with check-in process
- stay with clients until safely onboard their flights
- greet arriving clients at the gate and assist with luggage collection
- ensure clients connect with appropriate ground transportation
- assist with check-in and ticketing services
- help with baggage collection and drop-off
- facilitate clients with connecting flights
- navigate clients through the airport and direct them to amenities
- arrange pre-boarding flight assistance
- communicate with the Guest Experience Center
- develop and maintain professional relationships with regulatory agencies and airlines
- exhibit confidentiality with client information
- maintain adherence to escorting protocol
- utilize Airport Butler systems for service management
- perform other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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