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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k)
Employee assistance program
Life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies operating across 61 airports in the United States and Canada. With a robust workforce of over 12,000 team members, AGI supports more than 100 airlines, managing over 1.5 billion kilos of cargo and over 400,000 departures annually. The company has built a strong reputation for excellence in aviation ground services, emphasizing safety, operational professionalism, and customer satisfaction. AGI continues to grow and is dedicated to maintaining its outstanding safety record and high-quality service standards across airport operations. They are committed to fostering an inclusive and diverse... Show More
Job Requirements
- At least one year of customer service experience
- ability to occasionally lift, carry, push, pull and move items 45 pounds or more
- ability to sit or stand for long periods of time
- ability to work in various weather conditions
- good communication skills
- customer service skills
- computer skills
- problem-solving skills
- time management skills
Job Qualifications
- High school diploma or GED
- be at least 18 years of age
- must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes
- high proficiency of computer and smartphone skills, including smartphone applications
- excellent verbal and communication skills
- must be willing to work flexible schedule mornings, nights, weekends, and holidays
- must wear company uniform and conform to all grooming standards
- must after training, be able to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology
Job Duties
- Greet client upon arrival at the airport with a friendly and professional demeanor
- escort clients through security
- escort clients to their gate, lounge, restaurant or amenity of their choosing
- assist with luggage ensuring it is loaded to the correct destination
- continuously monitor flights and communicate any gate changes, delays, early arrivals or cancellations to the client
- assist client print boarding pass if necessary
- become familiar with all airport amenities such as restaurants, services, retail locations and airline ticket counters, gate information, and the quickest route from point A to point B
- develop and maintain professional rapport with regulating agencies and airlines within the airport
- exhibit utmost confidentiality with clients and client information
- maintain strict adherence to escorting protocol within the airport
- utilize Airport Butler systems to manage service details and communicate with clients
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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