Job Overview
Compensation
Type:
Salary
Rate:
Range $61,344.00 - $70,022.40
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
The City of Houston is a prominent municipal government entity responsible for providing essential services to its residents and visitors. One of its critical departments is the Houston Airport System, which manages several key facilities including the William P. Hobby Airport. This airport serves as a vital transportation hub for Houston and the surrounding areas, facilitating both domestic and international travel with a strong focus on safety, security, and customer service. The City of Houston is committed to fostering a diverse and inclusive workforce and offers a work environment that encourages professional growth and employee well-being.
The Operations Divisi... Show More
The Operations Divisi... Show More
Job Requirements
- Associate's degree in social science, general studies, business administration or a closely related field
- Three years of experience as a telecommunicator in a major airport terminal or related facility
- Ability to pass a criminal background check
- Ability to obtain and maintain federally mandated security clearances
- Availability to work shift schedules including weekends and holidays
- Ability to handle complex communications and emergency coordination
- Willingness to undergo drug testing including random and assignment tests
- Effective communication and leadership skills
- Physical ability to perform duties involving occasional light lifting and exposure to office conditions
Job Qualifications
- Associate's degree in Social Science, General Studies, Business Administration or a closely related field
- Three years of experience as a telecommunicator in a major airport terminal or related major facility
- Experience handling a variety of communication activities and equipment
- Professional experience in communication operations, airport operations, airport security, or airport safety may substitute education on a year-for-year basis
- Prior experience in medium to high volume dispatch, communications, or call center preferred
- CCTV experience desirable
- Ability to monitor multiple screens highly desirable
- Certification such as NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E ACE Certification preferred
- Proficient in MS Outlook preferred
- Knowledge of MS Office Suite a plus
Job Duties
- Coordinate information flow during emergency situations to appropriate personnel
- Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures
- Prepare work schedules to ensure that sufficient shift employees are available for workload demands
- Monitor and document attendance of employees
- Review office operations to identify technical and operation training needs
- Provide training for employees on the operation of communications equipment and airport operating procedures
- Provide guidance, training and support to employees and resolve grievances
- Counsel employees regarding performance and handle related disciplinary actions
- Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities
- Inspect and test working conditions of communications equipment
- Ensure communications equipment is operational and prepare documentation to repair, upgrade, or replace communications when required
- May handle complex communications calls
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Popular Cities