Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,451.20 - $48,345.60
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
long-term disability
retirement pension
457 deferred compensation plan
Employee assistance program
Paid vacation
City holidays
Compensable Sick Leave
Personal Leave
flexible schedules
Hybrid telework
Professional development opportunities
Transportation parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
Job Description
The Houston Airport System (HAS) is a cornerstone of the transportation infrastructure in Houston, Texas, providing a safe, dynamic, and efficient air services network that plays a crucial role in supporting economic vitality and global connectivity for a diverse and growing population throughout the greater Houston region. Established in 1937, the system began with the acquisition of William P. Hobby Airport and expanded over the decades to include George Bush Intercontinental Airport (IAH) in 1969 and Ellington Airport in 1984. Today, HAS is recognized for its commitment to excellence, aiming to establish itself as a five-star global air service gateway... Show More
Job Requirements
- High school diploma or GED
- One year of experience in major airport terminal handling communication activities or related facility communications
- Ability to pass a criminal background check
- Ability to obtain and maintain federally mandated security clearances
- Willingness to work shift schedules including weekends and holidays
- Ability to handle occasional stooping, bending, and light lifting
- Ability to operate multiple communication equipment and monitor various systems
- Must be able to perform well under pressure
- U.S. citizenship or legal eligibility to work in the United States
Job Qualifications
- High school diploma or GED
- One year of experience in airport terminal communications or related communication equipment handling
- Ability to monitor multiple screens and manage communications effectively
- Experience in medium to high volume dispatch or call center preferred
- Knowledge of CCTV systems is a plus
- Certification in NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE, A.A.A.E ACE certification preferred
- Proficiency in MS Outlook required
- Familiarity with MS Office Suite is desirable
Job Duties
- Operate the airport telephone exchange system including public address and TDD systems
- Provide routine information to customers about airline arrivals and departures, traffic conditions, parking, lost luggage, and emergencies, maintaining a daily call log
- Receive and direct public calls to appropriate parties for issues such as lost or locked vehicles, tows, airport injuries, and maintenance calls
- Broadcast information to airport and tenant personnel regarding emergencies and hazardous conditions as specified in emergency procedures
- Enter and update airline schedules, flight data, gate and baggage assignments in the information display system
- Monitor access control systems to prevent unauthorized access to secure airport areas and notify authorities of civil defense alerts
- Relay repair service information for malfunctioning equipment and update maintenance tracking systems
- Perform other duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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