Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Shift Differentials
Job Description
The Houston Airport System (HAS) manages George Bush Intercontinental Airport (IAH), a major hub serving millions of passengers annually. With a strong commitment to operational excellence, safety, and customer service, HAS is dedicated to providing a seamless airport experience for travelers, tenants, and employees alike. HAS strives to maintain secure and efficient operations across its facilities to uphold Houston's reputation as a leading international gateway. The Airport Operations Center (IAH - AOC) plays a pivotal role within HAS by serving as the centralized point for coordination, communication, and support across airport departments including Operations, Security, Maintenance, and Customer Service. By... Show More
Job Requirements
- High school diploma or GED
- One year of relevant communication experience at a major airport terminal or related facility
- Ability to pass criminal background check
- Ability to obtain and maintain federally mandated security clearances
- Willingness to work shift work including rotating schedules, weekends, and holidays
- Ability to monitor multiple communication and alarm systems
- Strong communication and coordination skills
Job Qualifications
- High school diploma or GED
- One year of experience in a major airport terminal handling communications or related facility communication equipment
- Experience in medium to high volume dispatch or call center preferred
- Knowledge of monitoring multiple screens preferred
- Certification in NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE, or A.A.A.E ACE preferred
- Proficient in MS Outlook preferred
- Familiarity with MS Office Suite a plus
Job Duties
- Operate airport telephone exchange system including public address and TDD
- Provide routine information to customers about arrivals, departures, traffic, parking, and emergencies
- Receive and direct public calls for lost vehicles, injuries, tows, and maintenance issues
- Broadcast information regarding aircraft emergencies and hazardous conditions
- Enter and update airline schedules, gate assignments, and baggage carousel information
- Monitor access control systems to prevent unauthorized access to secure areas
- Relay information and coordinate repair services for airport facilities and equipment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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