Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
The Dispatch Agent position is a pivotal role within the aviation and logistics sector, specifically focused on base catering operations for airlines. This role acts as the central point of contact responsible for ensuring that all facets of the catering dispatch function run smoothly, efficiently, and in strict compliance with relevant regulations. Organizations involved in airline catering operations rely heavily on dispatch agents to coordinate between various teams, including warehouse personnel, transport crews, and airline partners, keeping all operations aligned and on schedule. This ensures customer satisfaction, timely food delivery, and adherence to safety standards.
The hiring company is a... Show More
The hiring company is a... Show More
Job Requirements
- Minimum 18 years of age
- Valid Canadian driver’s license
- Ability to legally work in Canada on a permanent basis
- Clear criminal background check
- Must obtain applicable airport security clearances and vehicle operator permits
- Ability to regularly lift, push, or pull up to 70 lbs
- Flexible schedule with availability to work nights, weekends, holidays, and be on call
Job Qualifications
- 1-3 years of administrative, dispatching, or coordination experience (aviation or logistics preferred)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Minimum 18 years of age
- Valid Canadian driver’s license
- Ability to legally work in Canada on a permanent basis
- Clear criminal background check
- Must obtain applicable airport security clearances and vehicle operator permits
- Ability to regularly lift, push, or pull up to 70 lbs
- Flexible schedule with availability to work nights, weekends, holidays, and be on call
- Successful completion of all required airline and company training/certifications
Job Duties
- Serve as the main point of contact for all inbound/outbound flight-related operational issues
- Conduct daily pre-shift huddles with on-duty team members
- Understand and support both Warehouse and Transport operations
- Review and respond to prior shift communications and outstanding tasks
- Track and report team attendance, lateness, early departures, and absences
- Update flight blocks with real-time data (timings, aircraft gates, tow times, etc.)
- Report incomplete or missed services with reasons and escalate as needed
- Ensure team members are taking and returning from breaks on schedule
- Maintain consistent communication with team members, airline crews, and ground staff
- Assign trucks, drivers, and shift schedules to upcoming flight blocks
- Escalate discrepancies
- Ensure all blocks for current and following days are complete and appropriately staffed
- Communicate operational deviations to airline partners immediately as they occur
- Perform end-of-shift inspections for truck cleanliness, fueling, and shutdown procedures
- Ensure downtime is effectively utilized for staging, cleaning, and preparation
- Support bulk and ice build-up tasks as needed
- Accurately update GPET for each flight serviced, including extra charges and service notes
- Verify completion and uploading of security declarations and carrier checklists
- Ensure driver logs are completed accurately, including maintenance concerns
- Cross-train in various warehouse operational functions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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