Job Overview
Compensation
Type:
Salary
Rate:
Exact $52,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
performance bonuses
Career development opportunities
Job Description
The Flight Kitchen is a specialized catering establishment dedicated to providing high-quality in-flight meals and services to various airline customers. Operating in a fast-paced and demanding environment, the Flight Kitchen prides itself on maintaining impeccable standards for food safety, quality, logistical coordination, and customer satisfaction. It partners closely with multiple airlines, ensuring that each flight is catered to with precision and care. The company's operations integrate advanced food safety protocols such as the Food and Drug Administration (FDA) regulations, Hazard Analysis and Critical Control Points (HACCP), and other critical quality checks to guarantee the highest level of service delivery. With... Show More
Job Requirements
- Bachelor's degree or equivalent
- minimum 3 years experience in account or administrative management
- experience working in airline catering or related food service environment
- strong organizational and multitasking abilities
- excellent communication skills
- leadership capability
- proficient in basic computer applications and inventory systems
- knowledge of food safety standards
- ability to work under pressure and meet deadlines
- willingness to participate in company safety and quality initiatives
Job Qualifications
- Bachelor's degree in business administration, hospitality management, or related field preferred
- experience in account management or customer service within the airline or food service industries
- knowledge of food safety regulations including FDA and HACCP
- strong communication and interpersonal skills
- leadership experience in managing teams
- proficiency in inventory management and billing systems
- ability to coordinate with multiple departments and external clients
- problem-solving and critical thinking skills
- understanding of airline catering operations and scheduling
- experience with budget planning and cost control
- ability to motivate and develop staff according to human resources policies
Job Duties
- Account management for all airline accounts, office supplies, auxiliary vendor accounts
- develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations
- ensure accurate billing and provisioning to the airline
- maintain daily par levels and inventory control in accordance with customer standards
- ensure equipment inventory is taken in a timely and accurate manner
- ensure the on-time departure of all flights using catering guidelines
- support the respective departments regarding all airline cycle changes
- monitor and ensure compliance with customer specifications and equipment, policies, and procedures (Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
- maintain customer specifications and monitor changes
- ensure that the airlines measurement system is considered in each department
- coordinate and participate in all Flight Kitchen evaluations by the customer
- distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
- monitor and ensure Flight compliance with the airline's safety expectations
- develop, document, and maintain flight attendant comment and delay database
- support the Food Department in menu presentations as needed
- assist in Chef tables with Food Safety
- track quality scores
- ensure par levels of local inventory and specific goods (supplies and services)
- participate in special customer projects Leadership
- ensure that the areas of responsibility is properly organized, staffed and directed
- guide, motivate and develop the subordinate employees within the Human Resources Policy
- participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
- make the company's values and management principles live in the department(s)
- plan / implement and control the cost budget in area of responsibility
- initiate and steer corrective actions in case of deviations
- participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety and etc.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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